Children's Hotline Service Received About 2300 Appeals During The First-Half Year
Date
8/18/2023 9:12:55 AM
(MENAFN- Trend News Agency)
“Azerbaijan Children Hotline” service, operating within the
framework of cooperation between“Azercell Telecom” LLC, UNICEF
Azerbaijan, and“Reliable Future” Social Initiative Public Union
has revealed its report for the first half of 2023. The service
which aims to support children facing various challenges, including
peer conflicts, psychological distress and emotional issues has
responded to about 2,300 calls during this period.
Nearly 700 appellants addressing to the children's hotline
service sought legal guidance. An additional 636 queries were
related to educational problems, while 610 calls were made to
address psychological issues. Social challenges prompted 170 calls,
while further 100 calls were made in relation to health matters.
The remaining calls encompassed various other topics.
Statistical data reveals that 51% of those seeking help were
female, 48% were male, and 1% opted for anonymous assistance. In
order to comprehensively address specific cases, the center invited
85 families to their premises, providing them with legal,
psychological, and psychosocial support tailored to their unique
circumstances. Furthermore, 152 initiatives were undertaken to
facilitate social and psychological rehabilitation for the children
involved. Cases beyond the immediate scope of the Azerbaijan
Children Hotline Service were appropriately referred to relevant
state institutions and non-governmental organizations for
resolution.
"Azerbaijan Children's Hotline" service, has been operating with
the support of Azercell since 2010. Individuals can reach out for
assistance through various channels including the 116111 short
number, +994 50 680 22 80, +994 51 580 22 80, +994 51 880 11 80,
+994 51 880 22 80 numbers, email, website, as well as social media
platforms such as Facebook and Instagram. Additionally, a dedicated
mobile app designed for both IOS and Android devices is available
for download, ensuring 24/7 support. The service offers
comprehensive aid, addressing issues ranging from commonplace
concerns to more serious matters like violence and bullying.
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