(MENAFN-Khaleej Times) this was affirmed in a study presented by the uae university centre for general politics and command during the second government summit 2014
The emirates identity authority (eida) has saved dh400 million and five million work hours so far by adopting an advanced registration system since 2010.
This was affirmed in a recent study presented by the uae university centre for general politics and command during the second government summit 2014 held in dubai in february.
The reengineering registration procedures, as well as the development of basic services, and qualification of human resources have led to a quantum leap in the registration system.
The study showed that the new system has significantly cut registration time from 30 minutes in 2010 to less than five minutes in 2012. and that has led to an increase in the transactions processed to 9,000 applications daily.
Work productivity has also gone up and a single employee is now processing 50 transactions as compared to 25 before. similarly, customer satisfaction has increased from 60 per cent before the launch of the project to 80 per cent in 2012, reflecting the effectivity of the new mechanism. the study showed that the project implemented in 2010 has made procedures easier, more friendly, and has boosted employees’ performance and work transparency, particularly at front desks.
“employees’ satisfaction has grown to 70 per cent basically due to the new procedures reengineering project.”
Further, the study showed how the emirates identity authority has managed to successfully complete registration of all emiratis and residents in the country in the id smart card project. earlier in july 2013, eida announced that it had issued over 14 million id cards since the inception of its services in june 2005, apart from collecting more than 118 million biometric prints. nasser al abdouli, director of service centre support, said the eida had launched 15 channels of communication to be in direct and better contact with the public round the clock.
Al abdouli said the customer relationship management is dedicated to provide creative government initiatives as part of conversion to smart mgovernment which provides its services to customers round the clock and can be accessed anywhere.
Amer al mahri, director of government and community communication at eida, said emirates id provides a number of interactive channels for its customers through its website. “these include (emiratesid_skype) voice, video or text messages chat, as well as “you ask, we answer” and “contact the director general” services.”
Ahmedshaaban?khaleejtimes.com
Legal Disclaimer:
MENAFN provides the information “as is” without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the provider above.