(MENAFN- Trend News Agency)
BAKU, Azerbaijan, December 13. KapitalBank
Uzbekistan's head of business technology support, Denis Kohaev,
stated that the bank's goal is to upgrade current ATMs and install
3,000 new ones.
In an exclusive interview with Trend on the sidelines of the 8th International
Banking Forum in Azerbaijan's Baku, Kohaev shared the bank's plans
and future focuses.
"KapitalBank is the largest private bank in the country.
Currently, our focus is on Central Asia and further development
within Uzbekistan. We have ambitious plans in Uzbekistan, primarily
focused on enhancing the banking infrastructure, particularly the
ATM network. The bank currently operates over a thousand ATMs,
mainly cash-out devices.
However, the current landscape demands that ATMs offer more
comprehensive functionality to provide better services to clients.
In addition to standard operations like cash withdrawal, customers
need services such as currency exchange, loan repayments, and card
replenishment. Despite the growth of cashless payments, cash
remains in high demand in Uzbekistan. Therefore, we plan to
transition to recycler ATMs, which can not only dispense but also
accept cash. Our goal is to increase the number of ATMs from 1,800
to 3,000 units and modernize existing machines, which will
significantly improve customer service," Kohaev said.
Kohayev also pointed out that there's a clear connection between
the rise in clients and the caliber of services on offer.
"To maintain a high level of service, we are expanding the ATM
network. This helps alleviate pressure on bank branches, improves
in-branch service quality, and enhances customer loyalty. As for
regional development in Central Asia, we are actively collaborating
with neighboring countries such as Kazakhstan, Tajikistan, and
Afghanistan.
We cooperate with local banks, support each other, and implement
joint projects for the convenience of citizens. While opening
branches outside Uzbekistan is not currently planned, we are
focused on strengthening our partnerships," Kohaev added.
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