(MENAFN- AsiaNet News) Due to the extraordinary rainfall that has struck Silicon City over the past three days, leading to numerous disruptions such as downed trees and electrical poles, BESCOM has acted decisively to manage the surge in service complaints. To alleviate the congestion on their regular helpline, BESCOM has rolled out specific WhatsApp numbers and SMS capabilities to expedite communication and resolve issues more quickly in eight districts.
The constant rain has led to a massive influx of calls to the BESCOM helpline, making it difficult for many customers to get through. Recognizing the urgency to restore power swiftly and efficiently, BESCOM's new system allows residents of the affected districts to report electrical problems directly via WhatsApp or SMS, bypassing the congested phone lines.
Power shortage looms Bengaluru as summer approaches: Should residents expect 'load shedding'?
District-wise Whatsapp numbers:
- Bengaluru East: 8277884013
- Bengaluru West: 8277884012
- Bengaluru North: 8277884014
- Bengaluru South: 8277884011
- Kolar: 8277884015
- Chikkaballapur: 8277884016
- Bengaluru Rural: 8277884017
- Ramanagara: 8277884018
- Tumkur-: 8277884019
- Chitradurga: 8277884020
- Davangere: 8277884021
Electricity rate set to increase in Karnataka from April 1?
For general safety-related issues, customers can also reach out via the following WhatsApp numbers:
- Safety Issues: 9483191212, 9483191222
- General BESCOM Queries: 9449844640
SMS numbers:
-
9480816108, 9480816109, 9480816110, 9480816111, 9480816113, 9480816114, 9480816115, 9480816116, 9480816117, 9480816118, and 9480816119
BESCOM's strategic move to digital communication platforms is aimed at streamlining the process of complaint resolution, ensuring quicker restorations of service, and enhancing customer satisfaction.
MENAFN10052024007385015968ID1108197057
Legal Disclaimer:
MENAFN provides the information “as is” without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the provider above.