Municipality Ministry Completes Digitalisation Of 110 Services

(MENAFN- The Peninsula) Sanaullah Ataullah | The Peninsula

Doha, Qatar: The Ministry of Municipality has completed 110 services out of 400 services which are being developed under its digital transformation project in a bid to provide smart and automated services to the public and beneficiary companies.

“The digital services cover all sectors including agriculture, food security, urban development, general services and community services,” said Director of the Information Systems Department at the Ministry of Municipality Hamda Abdel Aziz Al Maadeed.

Speaking to The Peninsula on the sidelines of a recent event, she said that the digital transformation project, which began in 2023, includes website of the Ministry and its Oun app and solutions for the smart city.

“One of the smart solution projects which was accomplish recently is vehicle tracking and waste management. The project has been developed for Al Wakra Municipality. The work continues to do the same for other municipalities,” said Al Maadeed.

She said that the project is being implemented by General Cleanliness Department in coordination with Mechanical Department.

“Sensor chips have been installed in the waste containers which give signal for unloading to the system equipped in the vehicles,” said Al Maadeed.

She said that the vehicle will go to only those containers which are full, saving time and efforts and preserving the environment as well reducing the trips of vehicles.

“The new version of Oun app of the Ministry of Municipality will be launched soon. We are upgrading Oun app using artificial intelligence (AI) which will enable users to avail the services in an easy way,” said Al Maadeed.

She said that the Ministry of Municipality is developing its services by upgrading the procedures and re-engineering using AI and other modern technologies to make them further efficient for users.

“One of the major benefits of digital transformation is the linkage with other government institutions for sharing the data. This helps reduce the requirements from applicants to upload documents and certificates every time,” said Al Maadeed.

The digital transformation project of the Ministry of Municipality includes the development of all the services provided by the ministry to all sectors such as municipalities, urban planning, agriculture and fisheries, public services, and joint services. The project will bring about a qualitative leap towards smart city solutions by developing 400 services with a comprehensive development of all components of the technological infrastructure of services. It will enable users to avail of the services easily round the clock from anywhere without visiting the service centres.

The key features of the project include establishing a unified and integrated electronic portal for services and providing multiple electronic platforms for smooth communication and easy interaction.

It will raise the level of technical support. The key advanced technologies of the project feature blockchain and an advanced decentralised smart database that will ensure the validity and safety of the transactions. Others include Big Data analytics to support decision-making, improve service and user experience, raise operation efficiency, forecast risks, among others.


The Peninsula

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