(MENAFN- KNN India)
Bengaluru, Jun 12 (KNN) Velocity, India's leading cash flow-based financing platform, has introduced an artificial intelligence solution called Vani AI, designed to transform customer interactions within the financial services industry.
Developed in-house by the Bengaluru-based fintech company, Vani AI leverages advanced voice synthesis, speech recognition, and natural language processing capabilities to deliver human-like, interactive customer experiences.
Unlike traditional robotic interactive voice response (IVR) systems that offer one-way information flow, Vani AI utilises cutting-edge AI technology to understand various languages, dialects, and customer responses.
This innovative solution aims to redefine the way financial institutions communicate with their customers, fostering more natural and engaging interactions.
Remarkably, Vani AI is equipped with industry-specific knowledge, intelligence, and contextual awareness, enabling it to answer complex queries and provide subjective responses tailored to individual customer needs.
One of its standout features is the ability to utilise customer data and organisational context to personalise its responses, continually enhancing its performance and efficiency with every interaction.
Saurav Swaroop, Co-Founder and Chief Technology Officer of Velocity, expressed enthusiasm for the new offering, stating, "By leveraging AI internally, we have automated numerous processes and achieved outstanding results.
This success inspired us to develop Vani AI as a solution for the broader financial services sector. With Vani AI, financial institutions can customise AI agents to make automated, intelligent, and human-like calls across various financial service use cases."
As the financial services industry continues to evolve, solutions like Vani AI are poised to play a pivotal role in enhancing customer experiences, streamlining operations, and driving innovation within the sector.
(KNN Bureau)
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