(MENAFN- America News Hour)The Case Management Software Market is continuously growing across the world over the coming years. The case management software are the applications that help businesses and nonprofits with managing their customer interactions across social media and other digital channels such as email and contact forms. Using case management software, businesses can automatically collect and organize customer interactions into one easy place, allowing for convenient access and a comprehensive view of each customer. The market growth is primarily driven by increasing demand in financial firms as the consumers are gaining knowledge about the same.
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In addition, rising adoption by healthcare organizations in order to manage numerous cases and technological enhancements are the driving factors of the market across the globe. Case Management software are increased productivity enables greater profitability, it provides protection against the loss of data, it has ability to share information quickly & easily and it helps in team collaboration. These benefits of case management software are also increasing demand of it among its end-user. However, lack of awareness about the software among organizations and lack of skilled workforce are the major restraining factors of the market over the upcoming years.
In the statistics by Eurostat, the total value of the ICT sector including manufacturing and services of ICT in Europe, was estimated to be more than EUR 475 billion in the year 2017. Out of these, the ICT services sector accounted for the largest share. Moreover, the ICT services sector is predicted to be ten times larger than that of ICT manufacturing. On the other hand, the ICT services consist of computer programming, consultancy and related activities, along with telecommunication activities, out of which the former held about 49.1% share while the latter held around 30.3% share in the year 2017. These factors are estimated to impact positively towards the growth of the market in the next few years. According to the statistics by GSMA Intelligence, total cellular connections worldwide as of May 2020 was recorded to 10,18 billion.
As per the Eurostat, the total value of the ICT sector in Europe, including the ICT manufacturing and ICT services, was estimated to be more than EUR 475 billion in 2017. In this sector, the ICT services account for the major share as it is predicted to be ten times larger than the share held by ICT manufacturing. ICT services consist of computer programming, consultancy and related activities which held about 49.1% share while the telecommunications activities held around 30.3% share in the segment in 2017. These factors are estimated to impact the market growth in a positive manner in the next few years.
The regional analysis of Global Case Management Software Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is accounted the dominant share in the global Case Management Software Market. The region is dominating due to the increasing demand of software in the region. Europe is also estimated to grow at significant rate in the Case Management Software market over the forecasted period. Asia-Pacific excluding japan is also expected to grow at higher growth / higher CAGR over the forecast period 2018-2025 due to rising demand from healthcare sector in the region.
The major market player included in this report are: *IBM
*Athena Software
*Needles
*KANA
*Social Solution
*Themis Solution
*AbacusLaw
*MyCase
*Smokeball
*SmartAdvocate
*Jarvis Legal
*Anaqua
*LegalEdge
*HoudiniEsq
*CosmoLex
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By Type:
Web Based Case Management Software
Cloud Based Case Management Software
On-Premises Case Management Software
By Application:
Law Firms
Hospitals
Others
By Regions: North America
o U.S.
o Canada
Europe
o UK
o Germany
Asia Pacific
o China
o India
o Japan
Latin America
o Brazil
o Mexico
Rest of the World
Furthermore, years considered for the study are as follows:
Historical year – 2015, 2016
Base year – 2017
Forecast period – 2018 to 2025
Target Audience of the Global Case Management Software Market in Market Study:
Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors
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TABLE OF CONTENTS
Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Key Trends
1.3. Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)
1.3.1. Case Management Software Market, by Type, 2015-2025 (USD Billion)
1.3.2. Case Management Software Market, by Application, 2015-2025 (USD Billion)
1.3.3. Case Management Software Market, by Region, 2015-2025 (USD Billion)
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Case Management Software Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Industry Evolution
2.2.2. Scope of the Study
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Case Management Software Market Dynamics
3.1. See Saw Analysis
3.1.1. Market Drivers
3.1.2. Market Challenges
3.1.3. Market Opportunities
Chapter 4. Case Management Software Market Industry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Buyers
4.1.2. Bargaining Power of Suppliers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter's 5 Force Model
4.2. PEST Analysis
4.2.1. Political Scenario
4.2.2. Economic Scenario
4.2.3. Social Scenario
4.2.4. Technological Scenario
4.3. Value Chain Analysis
4.3.1. Supplier
4.3.2. Manufacturers/Service Provider
4.3.3. Distributors
4.3.4. End-Users
4.4. Key Buying Criteria
4.5. Regulatory Framework
4.6. Cost Structure Analysis
4.6.1. Raw Material Cost Analysis
4.6.2. Manufacturing Cost Analysis
4.6.3. Labor Cost Analysis
4.7. Investment Vs Adoption Scenario
4.8. Analyst Recommendation & Conclusion
Chapter 5. Case Management Software Market, by Type
5.1. Market Snapshot
5.2. Market Performance – Potential Model
5.3. Key Market Players
5.4. Case Management Software Market, Sub Segment Analysis
5.4.1. Web Based Case Management Software
5.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
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