(MENAFN- KNN India)
New Delhi, Jul 6 (KNN)
In a significant move to bolster consumer rights and promote sustainable practices, the Indian government has unveiled the Right to Repair Portal India.
Launched by the Department of Consumer Affairs (DoCA), this initiative aims to provide consumers with easy access to repair information for their products, fostering a circular Economy and reducing electronic waste.
The Right to Repair Portal will serve as a unified platform, bridging the information gap between consumers and companies. It will provide access to product manuals, repair videos, spare parts pricing and warranty information, service centre locations, and details on third-party repairers.
Several automobile manufacturers, including TATA Motors and TVS, have already begun addressing common repair issues by creating accessible repair videos based on complaints received through the National Consumer Helpline.
The portal ( ) comes as a response to growing concerns over planned obsolescence and limited repair options that often force consumers to purchase new products prematurely.
Nidhi Khare, Secretary of the DoCA, recently chaired a meeting with automobile associations and manufacturers to discuss onboarding companies onto the portal.
The initiative also aims to foster a robust ecosystem for third-party repair services. By encouraging and supporting independent repair shops, the government hopes to increase competition in the repair market, potentially leading to more affordable and accessible repair options for consumers.
Another key focus of the meeting was establishing standards for repair services. This standardisation is intended to ensure consistent quality across repair services, giving consumers confidence in the repairs they receive, regardless of where they have their products serviced.
The introduction of a repairability index for automobiles was also discussed. This index would provide consumers with information on a vehicle's lifespan, ease of repair, availability of spare parts, and warranty details for different components.
Such transparency is expected to help consumers make more informed purchasing decisions and understand the long-term costs associated with their vehicles.
Improving roadside assistance, especially on highways, was another important topic of discussion. Enhanced roadside assistance services could significantly reduce the inconvenience and potential safety risks associated with vehicle breakdowns, particularly during long-distance travel.
(KNN Bureau)
MENAFN06072024000155011030ID1108413044
Legal Disclaimer:
MENAFN provides the information “as is” without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the provider above.