(MENAFN- The Peninsula)
The Peninsula
Doha, Qatar: The Qatar General Electricity and Water Corporation (Kahramaa) has announced the launch of a comprehensive customer satisfaction survey for 2024, to gauge the quality of services provided across the State of Qatar. This initiative is in line with the Corporation's unwavering commitment to place the customers at the heart of its decision-making process, aiming to achieve and maintain the highest service standards.
In its statement, issued today, Kahramaa emphasizes the importance of this annual, broad-based survey, stressing that it allows them to stay abreast with the prevalent customer sentiments and to seek valuable feedback – to enable its relentless pursuit to enhance and improve the customer experience. Moreover, it serves as an informative tool enabling its staff to measure customers' confidence in the services provided and ensure an efficient and streamlined workflow. This essential customer engagement also helps in identifying any potential areas for improvement and in elevating customer experiences to global satisfaction standards. The Corporation has announced its plan to conduct the survey over an extended period from June until October 2024.
In designing and disseminating the survey, Kahramaa has collaborated with Nielsen Consultancy LLC, who is authorized to conduct the survey on behalf of the Corporation. The survey shall cut across all its customer segments, including residential, commercial, corporate & bulk/industrial customers.
Furthermore, the assessment also seeks to garner insights from the licensed electrical consultants and contractors, who represent customers in the building permit and service connection processes, to gain insight in these critical areas.
Eng. Yousef Al-Jaidah, Manager of the Planning and Quality Department at Kahramaa, underscores the significance of the customer satisfaction survey as a cornerstone in guiding the Corporation's strategies and projects. He reaffirms Kahramaa's commitment to continuously improving its services, thereby providing a seamless, top-quality experience for all customers in line with the State of Qatar's dynamic development and regional/global leadership in public services.
Engineer Al-Jaidah further elaborated, "Throughout the creation of this survey, we strived to establish a robust assessment system capable of measuring satisfaction levels in relation to all key services offered by KAHRAMAA, including our customer service centers, call center, online platforms, mobile app, and other avenues of service delivery. Our aim is to acquire a holistic understanding of our success in meeting customer expectations and delivering services of the highest standard."
By implementing a customer-first strategy across its Customer Management portfolio, the Corporation aims to elevate its service levels to meet international standards, in line with the remarkable economic, social, and urban development witnessed in the State of Qatar.
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