Research Center In Azerbaijan Proposes To Create 'Complaint Index' For All Types Of Insurance Services
Date
7/17/2023 8:04:26 AM
(MENAFN- Trend News Agency) BAKU, Azerbaijan, July 17. The Azerbaijani
Social Research Center (SRC) proposed the Central bank of
Azerbaijan (CBA) to consider the possibility of developing a
'Complaint Index' to assess the effectiveness of insurance
companies in various classes and types of insurance, the SRC Board
Chairman Zahid Oruj said, trend reports.
Oruj made the remark at the conference on "Methods of successful
resolution of insurance disputes".
"The initiative and sensitivity of the bank's new management to
public opinion and the challenges of experts inspire big confidence
in positive changes in this area. In this case, a buyer of
insurance may be able to evaluate the services of companies by
indexes," he noted. "According to experts, when citizens choose
insurance companies, they will rely on these criteria."
"Insurance companies will analyze this index. If it turns out
that the index is distorted or not objective, the idea will not
work," he said.
Oruj also emphasized that the compilation of indices can
positively influence the solution of such issues as the delay in
compensation for losses and dissatisfaction of citizens with the
amounts of insurance payments.
On October 2022, the CBA decided to publish an index of
complaints in order to increase consumer awareness and improve the
activities of insurers in relation to consumers in the field of
compulsory auto insurance. The 'Complaint Index' is calculated for
each insurer based on data obtained in the last year from the date
of publication and will be updated on a monthly basis.
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