(MENAFN- America News Hour)In a recent published report, Kenneth Research has updated the market report for Contact Center Analytics Market for 2021 till 2030. Report further now discusses; the various strategies to be adopted or being adopted by the business players across the globe at various levels in the value chain. In the view of the global economic slowdown, we further estimated that China, India, Japan and South Korea to recover fastest amongst all the countries in the Asian market. Germany, France, Italy, Spain to take the worst hit and this hit is expected to be regain 25% by the end of 2021- Positive Growth in the economic demand and supply.
U.S. Market recovers fast; In a release on May 4th 2021, the U.S. Bureau and Economic Analsysis and U.S. Census Bureau mentions the recovery in the U.S. International trade in March 2021. Exports in the country reached $200 billion, up by $12.4 billion in Feb 2021. Following the continuous incremental trend, imports tallied at $274.5 billion, picked up by $16.4 billion in Feb 2021. However, as COVID19 still haunts the economies across the globe, year-over-year (y-o-y) avergae exports in the U.S. declined by $7.0 billion from March 2020 till March 2021 whilest imports increased by $20.7 billion during the same time. This definitely shows how the market is trying to recover back and this will have a direct impact on the Healthcare/ICT/Chemical industries, creating a huge demand for Contact Center Analytics Market products.
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Kenneth Research, in its repository of market research reports, have recently added a report on Contact Center Analytics Market which emphasizes on the latest trends, key opportunities, drivers, and the challenges associated with the growth of the market during the forecast period, i.e., 2021 2030. The Contact Center Analytics Market is anticipated to grow primarily on account of the growing trade of ICT goods and services worldwide.
According to the statistics by the World Bank, the exports of ICT goods globally increased from 11.164% of total goods exports in 2017 to 11.53% of total goods exports in 2019. Additionally, exports of ICT services increased from 5.61% of service exports (BoP) in 2001 to 10.37% of service exports (BoP) in 2017. On the other hand, growing awareness amongst individuals for using the internet is also anticipated to contribute to the market growth. For instance, the total number of individuals using the internet grew from 8% of total population in 2001 to 49% of total population in 2017.
The Global Contact Center Analytics Market was valued at USD 624.8 million in 2016 and is projected to reach USD 2,398.3 million by 2025, growing at a CAGR of 16.12% from 2017 to 2025.
Contact centre analytics helps organizations realize one of their key objectives â€'' reduce the costs of operations while maintaining customer satisfaction. Contact centre analytics combines speech analytics, customer experience analytics. Contact centers helps to analyze data, combining information on what has occurred in the past, present events, and projected future actions. Then they’re using the insight that they gain from this analysis to direct, optimize, and automate their decision making.
Sample Infographics:
Market Dynamics:
1. Market Drivers
1.1 Emerging social media analytics
1.2 Increasing demand for predictive analytics and real-time monitoring and analytics
1.3 Rising demand for speech and text analytics
1.4 Growing requirement for better customer experience management solutions
1.5 Emerging of cloud computing
1.6 Growing compliance requirements
2. Market Restraints
2.1 High infrastructural and operational costs
2.2 Concerns for consumer data privacy
2.3 Poor holistic analytics approach in contact centers
Market Segmentation:
The Global Contact Center Analytics Market is segmented on the application, organization size, component, deployment model, application, touch point, vertical, and region.
1. By Application:
1.1 Customer Experience Management
1.2 Automatic Call Distributor
1.3 Real-time Monitoring and Reporting
1.4 Log Management
1.5 Risk and Compliance Management
1.6 Workforce Optimization
2. Organization Size:
2.1 Large Enterprises
2.2 Small and Medium Organizations
3. By Component:
3.1 Software
3.1.1 Text Analytics
3.1.2 Speech Analytics
3.1.3 Cross-Channel Analytics
3.1.4 Performance Analytics
3.1.5 Predictive Analytics
3.2 Services
4. By Deployment Mode:
4.1 Cloud-based
4.2 On-premises
5. By Vertical:
5.1 Healthcare
5.2 Government and Defense
5.3 IT and Telecom
5.4 Banking, Financial Services, and Insurance (BFSI)
5.5 Travel and Hospitality
5.6 Retail and e-commerce
5.7 Education
5.8 Others
6. By Region:
6.1 North America (U.S., Canada, Mexico)
6.2 Europe (Germany, UK, France, Rest of Europe)
6.3 Asia Pacific (China, India, Japan, Rest of Asia Pacific)
6.4 Latin America (Brazil, Argentina, Rest of Latin America)
6.5 Middle East & Africa
Competitive Landscape:
The major players in the market are as follows:
1. Mitel Networks Corporation
2. SAP SE
3. Genpact Limited
4. Verint Systems Inc.
5. Oracle Corporation
6. Genesys
7. Enghouse Interactive
8. Servion Global Solutions
9. Callminer
10. Nice Ltd.
11. Five9, Inc.
12. Cisco Systems, Inc.
13. 8×8, Inc.
These major players have adopted various organic as well as inorganic growth strategies such as mergers & acquisitions, new product launches, expansions, agreements, joint ventures, partnerships, and others to strengthen their position in this market.
Full Report –
RESEARCH METHODOLOGY OF VERIFIED MARKET INTELLIGENCE:
Research study on the Global Contact Center Analytics Market was performed in five phases which include Secondary research, Primary research, subject matter expert advice, quality check and final review.
The market data was analyzed and forecasted using market statistical and coherent models. Also market shares and key trends were taken into consideration while making the report. Apart from this, other data models include Vendor Positioning Grid, Market Time Line Analysis, Market Overview and Guide, Company Positioning Grid, Company Market Share Analysis, Standards of Measurement, Top to Bottom Analysis and Vendor Share Analysis.
To know more about the Research Methodology of Verified Market Intelligence and other aspects of the research study, kindly get in touch with our sales team
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