(MENAFN- Muscat Daily) As part of its commitment to provide the best customer experience HSBC Bank Oman recently announced a number of digital banking enhancements across multiple platforms.
The bank has launched an Arabic HSBC Mobile Banking App for iOS and Android phone users and an Arabic website. It has also upgraded its phone banking services reinforcing its pedigree as a local bank in Oman by offering a range of bilingual multi-use digital banking channels.
The Arabic HSBC Mobile Banking App allows customers to take advantage of a comprehensive set of services including domestic and international money transfers to third party accounts opening new Term Deposits and sending and receiving secure messages about their banking needs. In addition the App permits customers to view their account details on one screen and make transfers pay utility and credit card bills and check international exchange rates.
During August the Bank recorded a 300 per cent increase in the number of App downloads. The simplified HSBC Bank Oman Phone Banking service now allows customers to experience a more advanced system that recognises customers' telephone numbers and directs them conveniently to their personalised options resulting in shorter phone calls. The enhanced service also has a number of additional improvements including the ability to create PIN numbers for Phone Banking as well as for debit and credit cards.
The bank also launched an Arabic HSBC Bank Oman website for customer feedback which is enabling more customers to access its services online and recognise the importance of being able to offer more of its services bilingually wherever possible. Abdul Qader al Sumali general manager retail banking and wealth management HSBC Bank Oman said 'Our key focus is to provide the best banking experience whenever and wherever our customers interact with us. Throughout our history HSBC has been at the forefront of digital banking in Oman and we are delighted to extend our proposition in more than one way to meet our customers' needs. With an increasingly young population in Oman who prefer more technologically advanced banking solutions our wide range of digital banking platforms enable our customers to benefit from more convenient and secure selfservice channels 24 hours a day and seven days a week.'
Sumali added 'We will carry on investing in new technologies to complement our branch network which itself continues to be modernised as part of our ongoing branch refurbishment programme. This will enable us to provide our customers with a choice of how they wish to bank with us as we continue on our journey to become the leading bank in Oman.'
HSBC Bank Oman is the second largest bank in the sultanate operating an extensive network of more than 80 branches and over 120 ATMs across the country. Through state-of-the-art delivery channels the bank offers products and services designed to serve the needs of retail corporate and institutional customers.
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