Qatar Rail Contact Centre Bags Two Awards At EMEA Regional Contact Centre World Conference
(MENAFN- The Peninsula)
The Peninsula
Doha, Qatar: In a new achievement reflecting its excellence in customer service, Qatar Railways Company (Qatar Rail) contact centre has won two prestigious awards from Contact Centre World, The Global Association for Contact Centre and Customer Engagement at the 2024 Annual EMEA Regional Contact Centre World conference held in Amsterdam, Netherlands.
Qatar Rail's Contact Centre has achieved significant recognition at the Global Top Ranking Performers Awards in the EMEA Region. The centre was honoured with the Gold Award for the Best Contact Centre Operational Manager and received the Silver Award for the Best Public Services Centre in the MEA region.
These awards are among the most prominent in the field of contact centres, aimed at highlighting the outstanding efforts of companies and individuals in this domain, Qatar Rail's receipt of these awards reflects the recognition of its significant efforts in developing and continuously improving Contact Centre services, as well as enhancing the customer experience at the Doha Metro and Lusail Tram. These awards are a testament to the company's steadfast commitment to providing high-quality customer service and contributing to Qatar National Vision 2030 by enhancing public transport infrastructure, as well as offering unparalleled services that meet the needs of the public at the Doha Metro and Lusail Tram networks.
Qatar Rail continues to enhance the overall customer experience in coordination with its partners by providing ongoing training for the Contact Center staff. This training equips them to deliver world-class customer service, ensuring a safe and reliable travel experience for everyone, especially during major events hosted by the state of Qatar.
Qatar Rail's Contact Centre offers 24/7 service through multiple communication channels for customer interaction, including the customer service number“105”, email, mobile app, social media channels, and the website. The Customer Service Centre 105 team work to provide passengers with outstanding customer service experience through timely response. Utilising the latest innovative systems and technologies, the team delivers the highest levels of service for its passengers.
Reflecting the provision of the highest levels of service to the customers of the metro and tram networks through various channels, the overall customer satisfaction rate has reached 99.66% since the launch of the Doha Metro Service in 2019.
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