UK’s energy regulator commands companies to end installing prepaid meters by force
(MENAFN) Energy firms in the UK have been enquired by the sector regulator Ofgem to halt the action of powerfully trading regular energy meters with prepaid ones.
The instruction came following the Times found that agents operating for Arvato-Financial Solutions, operating on behalf of British Gas, had found their way into the home of a single father of three to build a prepaid meter by force.
The prepaid meters need the customer to compensate their energy bill beforehand and they are broadly on a higher expensive level.
In a press release, Ofgem stated that “These are extremely serious allegations from The Times. We are launching an urgent investigation into British Gas and we won’t hesitate to take firm enforcement action.”
Adding, “It is unacceptable for any supplier to impose forced installations on vulnerable customers struggling to pay their bills before all other options have been exhausted and without carrying out thorough checks to ensure it is safe and practicable to do so.”
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