(MENAFN- AzerNews) President Ilham Aliyev has sent message to the participants of
the international forum 'The path to advanced governance: towards
sustainable and innovative public services'.
I am sending my greetings to the participants of the
international forum on“The path to advanced governance: towards
sustainable and innovative public services”, and wish you fruitful
discussions and useful cooperation within the framework of the
forum.
By implementing effective and multifaceted reforms in the field
of administration and provision of public services to the
population, Azerbaijan, a country known for its unique development
model, has authored a number of conceptual innovations.
One of such unique initiatives is the“ASAN service” concept. It
paved the way for a new service model governed by the ideas of
securing citizen satisfaction and transparency in the provision of
public services, preventing corruption, applying innovative
approaches and modern technologies, forging a new way of thinking
in the relations between public servants and citizens. This model
has proven fully justified.
This success is reflected both in the positive feedback of the
country's citizens and in the interest and attitude shown at the
international level.“ASAN service” practices are already applied
in a number of countries. In 2015, it was awarded the United
Nations Public Service Award, and in 2019, the special award in the
field of development of public services with the application of
digital management, making“ASAN service” an Azerbaijani brand. The
“ASAN International Association of Institutions Providing Public
Services” and ASAN awards have been established in ICESCO member
states and African countries jointly with relevant international
organizations in the field of public services.
The UN Human Rights Council adopted has a resolution on the
“Promotion of human rights and Sustainable Development Goals
through transparent, responsible and efficient delivery of public
services”, calling upon international organizations to promote the
successful experience of“ASAN service”.
In December 2022, we will celebrate the 10th anniversary of the
first“ASAN service” center. Today, more than 360 services are
provided by various state institutions and private companies in
“ASAN service” centers.
Since being established,“ASAN service” has secured the
provision of public services on nearly 60 million applications.
According to opinion polls, the service enjoys an approval rating
of 99.8 percent.
Another innovation brought about by the“ASAN service” concept
has been the involvement of volunteers from the first day the
service began to operate. With their positive energy and modern
outlook, volunteers breathed a new life into the field of public
services, thus expanding the movement of volunteers in Azerbaijan
and proving its effectiveness in all spheres of public life.
I do hope that the broad exchange of ideas and productive
discussions that will be held within the forum will contribute to
the achievement of sustainable and innovative public services.
Ilham Aliyev
President of the Republic of Azerbaijan
Baku, 14 December 2022
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Tags: azerbaijan ilham aliyev asan service