Cost of delivering on time in UAE: Motorcycle accidents, casualties rise
(MENAFN- Khaleej Times) Customers get upset when orders are delayed: Delivery riders
Talking to Khaleej Times, police officers had expressed concern about delivery riders' well-being as casualties from accidents involving them increased.
Lt-Col Mohammed Alai Al Naqbi, director of the Traffic and Patrols Department at the Sharjah Police, said the most common traffic violation committed by motorcyclists was lane indiscipline.
Delivery riders dart from one lane to another or use the phone while driving, with mounting pressure to deliver food or grocery items within the stipulated time.
Source: Integrated Transport Centre survey and KT research
Arham Khan, a bike rider working at a popular food delivery company, told Khaleej Times earlier that he uses GPS to deliver orders.
“However, sometimes the maps are not accurate. Due to this, I am forced to call customers while riding.”
Ismaeel, another rider, said they have no choice but to speed“as customers get upset and yell at us for delivering meals late”.
This prompts riders to zoom through the streets to keep up with orders and reach on time.
Rewarding safe driving
Authorities across the country have launched multiple programmes to ease the pressure on riders and reward safe practices.
In Abu Dhabi, for instance, the police's Happiness Patrols pulled over delivery riders to reward them for adhering to safety rules:
A new award announced in Dubai last month aims to encourage delivery service companies and drivers to stick to traffic rules and boost road safety. The first category in the awards aims to recognise the best two companies in delivery services; and the best two via smart platforms and apps. The second category is for professional drivers and honours the best 10 drivers annually.
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