Mail Order Pharmacy Global Market Competition Analysis 2025: How Players Are Shaping Growth
Which Market Player Is Leading the Mail Order Pharmacy Global Market?
According to our research, CVS Health Corporation led global sales in 2023 with a 5% market share. The Health Services division of the company is completely involved in the mail order pharmacy market provides prescription fulfillment, home delivery and personalized medication management with adherence tools and pharmacist consultations. It supports specialty therapies, provides cost management solutions and offers digital tools for tracking orders and managing refills, enhancing affordability, convenience and patient engagement in chronic condition care.
How Concentrated Is the Mail Order Pharmacy Global Market?
The market is fragmented, with the top 10 players accounting for 21% of total market revenue in 2023. This level of fragmentation reflects the market's mix of retail pharmacy conglomerates, healthcare benefit managers, pharmacy benefit management (PBM) providers, and emerging digital-first pharmacy platforms. High competition, price sensitivity, and the need for extensive logistics and prescription management capabilities act as key entry barriers. Leading players such as CVS Health, Walmart Pharmacy, and Kroger Health maintain an advantage through extensive distribution networks, integrated healthcare service offerings, and established customer trust. Meanwhile, digital disruptors including Amazon Pharmacy-continue to gain traction by leveraging online fulfillment efficiencies and subscription-based medication models. As demand for convenient home delivery, chronic disease management support, and integrated insurance-pharmacy platforms continues to rise, the market is expected to see increased consolidation, strategic partnerships, and investment in digital automation and patient engagement technologies.
.Leading companies include:
oCVS Health Corporation (5%)
oWal-Mart Stores Inc. (Walmart Pharmacy) (4%)
oKroger Health (4%)
oCardinal Health Inc (2%)
oHumana Pharmacy Solutions Inc (1%)
oUnitedHealth Group (OptumRx) (1%)
oMedImpact Healthcare Systems Inc (1%)
oMcKesson Corporation (1%)
oAmazon Pharmacy (1%)
oDocMorris (formerly Zur Rose Group) (0.3%)
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Which Companies Are Leading Across Different Regions?
.North America: Sun Life Financial Inc, Express Scripts Canada, Inc, Digital Pharmacy, Walmart Inc, Amazon Pharmacy (Amazon, Inc.), CarelonRx, Inc, Sun Life Health, Marpai, Inc, Sesame, Inc, CanadaPharmacy, Farmacias del Ahorro (Corporativo Fragua, S.A.B. de C.V.), Farmacias Similares, S.A. de C.V, PharmaChoice Canada, OnlinePharmaciesCanada, Laboratorios y Farmacias Guadalajara, S.A. de C.V, and Farmacia París, S.A. de C.V are leading companies in this region.
.Asia Pacific: Fred IT Group Pty Ltd, Apollo Pharmacy (Apollo Hospitals Enterprise Ltd), PharmEasy (API Holdings Pvt. Ltd), Netmeds (Reliance Retail Ltd), Tata 1mg Healthcare Solutions Pvt. Ltd, MedPlus Health Services Ltd (MedPlusMart), Flipkart Health+ (Flipkart Health Private Limited), Online Pharmacy India (OPI Online Pharmacy India Pvt. Ltd), Chemist Warehouse Group, Amcal Pharmacy (Sigma Healthcare Limited), Hyphens Pharma Pte Ltd, JD Health International Inc (JD Pharmacy), Alibaba Health Information Technology Ltd (AliHealth), Ping An Healthcare and Technology Company Limited (Ping An Good Doctor), Halodoc Technologies Pte Ltd, GoApotik (PT Global Urban Esensial / Kalbe Group), KlikDokter (PT Medika Komunika Teknologi / Kalbe Group), Welcia Holdings Co, Ltd (Welcia Online Pharmacy) and Matsumoto Kiyoshi Holdings Co, Ltd are leading companies in this region.
.Western Europe: Express Scripts Holding Company, CVS Health Corporation, DocMorris N.V, Dom Zdrowia S.A, Walgreens Co, eDrugstore, Inc, Zur Rose Suisse AG, CHI Health (a part of CommonSpirit Health), OptumRx, Inc, Alto Pharmacy, Inc, Giant Eagle, Inc, MedsEngage, LLC, Walgreens Boots Alliance, Inc, The Kroger Co, 1000Farmacie S.p.A, Federfarma (Federazione Nazionale Unitaria dei Titolari di Farmacia Italiani), Redcare Pharmacy N.V, Jardine Pharmacy Company Limited, Pharmacy2U Limited, and Phlo Digital Pharmacy (Phlo Technologies Ltd.) are leading companies in this region.
.Eastern Europe: Lékárna a.s, BENU Česká republika s.r.o. (BENU), Dr. Max Holding a.s, DOZ S.A. (Dbam o Zdrowie / DOZ), Gemini Pharmacies Sp. z o.o. (Gemini), Zalando SE (Zalando Pharmacy division), Farmacia Tei SRL, Europharma Corporation LLP, and Public Joint Stock Company Magnit (PJSC Magnit) are leading companies in this region.
.South America: Mevo Tecnologia em Saúde (Mevo), Memed Tecnologia em Saúde S.A. (Memed), Carrefour Argentina S.A, Farmacity S.A, Drogaria São Paulo S.A, Raia Drogasil S.A, Farmacias Cruz Verde S.A, Inkafarma (brand owned by InRetail Pharma S.A.), and Farma Fácil Drogarias Ltda are leading companies in this region.
What Are the Major Competitive Trends in the Market?
.Virtual Pharmacy Services On Medication Adherence And Delivery is transforming streamline the ordering process and improve medication adherence
.Example: Sun Life Health Lumino Health Pharmacy (June 2023) assigns improving medication management
.These innovations allow easy access to pharmacists and supporting clients who juggle various responsibilities, such as family care and demanding jobs.
Which Strategies Are Companies Adopting to Stay Ahead?
.Expanding personalized medication management services to improve patient adherence and outcomes
.Utilizing cloud-based platforms for efficient operations and compliance
.Integrating telehealth and virtual pharmacist consultations to enhance customer engagement and support
.Investing in advanced logistics and automated fulfillment centers to increase delivery speed and accuracy
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