(MENAFN- EIN Presswire) EINPresswire/ -- Enso Connect, a pioneer in AI-native guest experience systems, today is announcing the launch of EnsoAI AutoPilot; a proactive, multi-agent AI workforce built for the hospitality industry. On top of its primary focus of an AI chatbot to answer guest inquiries, Enso AutoPilot is designed to provide concierge-level service (including upgrades) and orchestrate operational tasks as well.

AutoPilot is designed for vacation rentals, boutique hotels, and property managers; reimagining how guest communications and operations get done. Rather than just“answering messages,” AutoPilot listens, reasons, acts, and anticipates; turning guest conversations into reliable task triggers, personalized service, and revenue uplift.

The Next Generation AI: Proactive Concierge, Not Reactive Chatbots

In the hospitality world,“concierge” implies anticipating needs, suggesting experiences, and executing seamlessly. Traditional digital assistants fall short: they wait to be asked, lack deep context, and rarely cross systems. AutoPilot redefines concierge:

1. Personalizing at scale - It tailors recommendations; restaurants, excursions, in-stay services; based on profile signals and guest conversation context, dynamically over the stay.

2. Turning every message into action- A guest's casual mention of“I'd love a sunrise hike tomorrow” becomes an upsell task: check availability, propose a guided trail, quote transport, and send the offer proactively.

3. Full-stack execution, not just messaging- It's not just about answering messages to guests, it's about coordinating with every agent dedicated to their own respective tasks; the Upsell Agent, the Task Agent, the Verification Agent, and more.

4. Integrations at Scale - It's not about building another platform; it's about orchestrating the ecosystem. EnsoAI connects the best tools in hospitality and uses intelligence to eliminate fragmentation, turning scattered systems into one seamless, proactive concierge experience.

What Makes AutoPilot Truly Agentic (Beyond a Chatbot)

AutoPilot operates as a collection of reasoning agents and task agents that collaborate across your data ecosystem. It is:

*Transparent & audit-ready - Each decision is accompanied by reasoning traces and source references. You see why it chose a response allowing you to train and adapt your agents.

*Conflict-resilient - It cross-checks reservation systems, property management systems, CRMs, guidebooks, Direct OTA property and amenity data, smart locks, guest messaging logs and more. Any conflicting data triggers a“source conflict alert,” which you can resolve with one click; continuously teaching the AI.

*Policy-guarded execution - Current chatbots on the market can 'hallucinate' and make up amenities or early check-in times. AutoPilot operates strictly within your business rules. For example, it only releases check-in instructions once required conditions are met; such as payment confirmation, guest identity verification, or other custom rules. Even more importantly, through Enso's Boarding Pass guest app, it continuously monitors real-time guest behavior and actions to intelligently enforce and adapt to these policies.

*Continuous self-improvement- Through guest and staff ratings, reinforcement loops, and dynamic memory updates, it learns from each interaction; reducing error drift and stale knowledge.

*Multi-agent orchestration - Communication, verification, upselling, fulfillment, task routing; each function is handled by specialized agent modules that coordinate as a cohesive AI workforce.

“Guest experience isn't just a part of hospitality; it is hospitality. It defines reviews, drives bookings, and shapes revenue. Enso Connect is the operating system for scaling guest experience; giving operators the power to match quality and personalization with growth, and to deliver exceptional stays at scale.” - François Gouelo, CEO & Co-Founder, Enso Connect

Early Adoption Highlights & Metrics

*90%+ automation of first-touch guest inquiries
*24–36% uplift in upsell revenue
*80% fewer staff escalations for routine tasks
*4.8/5 satisfaction scores from property managers who cite dramatic drop in operational“noise”

Several operators shared that guests“feel like they have their own personal butler" - even when no human is behind it. Others report that they no longer need to handle routine guest requests, freeing up their time to focus on creating unique, memorable experiences for every stay.

“Independent operators from boutique hotels to vacation rentals are competing against hospitality giants with deep pockets and entire teams dedicated to guest experience,” said François Gouelo, CEO & Co-Founder of Enso Connect.“EnsoAI now levels the playing field. We're giving operators the power of a full hospitality workforce, at a fraction of the cost, powered entirely by AI.”

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