The lounge earned top recognition not only for its comfort and service quality but also for its vast lounge access network across domestic and international airports in Dhaka, Cox's Bazar, Chattogram, and Sylhet, among others, which is now the widest among any Bangladeshi bank.

This network gives MTB cardholders access to more than 1,000 airport lounges worldwide, elevating the overall value of its premium banking services.

The Silver award went to EBL SkyLounge, operated by Eastern Bank Limited, while the Bronze was awarded to City Bank American Express Lounge-rounding out a competitive category that reflects the growing standards of airport service in Bangladesh.

Gold winner MTB Air Lounge

Located at HSIA's international departure terminal, MTB Air Lounge stands out for its modern ambiance, attentive service, and amenities tailored for business and leisure travelers alike.

The lounge offers: stylish seating zones and workspaces; buffet-style dining and live food stations; high-speed Wi-Fi, charging stations, and printing support; shower facilities and prayer space; and dedicated customer service desk.

MTB's consistent efforts to blend elegance with efficiency and traveler comfort have earned it top honors in this year's lounge category.

Silver winner EBL SkyLounge

Located in the international departure terminal of HSIA, the EBL SkyLounge has quickly set a new standard in lounge service since its launch. Catering primarily to premium EBL cardholders and international travelers, the lounge offers a blend of comfort, exclusivity, and convenience.

Key features include: a tranquil environment with plush seating and ambient lighting, buffet dining and barista-served coffee, shower and nap facilities, business amenities including workstations and high-speed Wi-Fi, as well as concierge and boarding pass printing support.

The lounge is open 24/7 and has been lauded by both business and leisure travelers for its consistent service quality and cleanliness-contributing to its Silver win in this year's awards.

Bronze winner City Bank American Express Lounge

Exclusively accessible to City Bank American Express cardholders, this lounge offers a quiet, premium space for both domestic and international travelers.

City Bank American Express Lounge representative receiving Bronze award in the category-Photo: Monitor

It provides snacks, beverages, newspapers, and business support in a relaxed setting.

Its location, accessibility, and reliable service helped it secure the Bronze position in this competitive category.

Awards ceremony

The ShareTrip–Monitor Airline of the Year Awards 2024 celebrated excellence across 23 aviation and travel categories, recognizing both international and domestic service providers.

Organized by The Bangladesh Monitor, a travel publication, and title-sponsored by ShareTrip, Bangladesh's top travel-tech platform, the awards were based on a public survey of over 3,000 air travelers. A respected jury panel validated the final results.

Now in its 11th edition since launching in 2007, the awards ceremony drew key figures from Bangladesh's aviation and travel industry.

The event was attended by: Md Fahimul Islam, Secretary of the Ministry of Railways (Chief Guest); Kazi Wahidul Alam, Editor, The Bangladesh Monitor; Sadia Haque, Co-Founder and CEO, ShareTrip; Prof Dr M Sadiqul Islam, Chair of the Jury Board; Mohammad Saiful Hoque, CEO, Sabre Bangladesh; and Asif Ahmed, General Manager, Pan Pacific Sonargaon Dhaka.

With passenger expectations rising, airport lounges have become essential in shaping the overall travel experience.

The recognition of EBL SkyLounge, Balaka Executive Lounge, and City Bank American Express Lounge signals a positive trend in lounge service quality in Bangladesh, offering travelers more comfort, privacy, and premium hospitality options before departure.

As aviation competition intensifies, customer-facing touchpoints like airport lounges are becoming pivotal to brand loyalty-making these awards more relevant than ever.

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