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Mercedes-Benz has completely cut off Russian dealers from its software
(MENAFN) German auto giant Mercedes-Benz has completely cut off Russian dealers from its software, the Izvestia daily reported on Monday, citing the press service of the company’s distributor in Russia.
Access has been suspended to online systems used for maintenance and identification of problems, Mercedes-Benz Russia reportedly told the outlet. Izvestia sources said Germany’s BMW Group has also restricted Russian dealers’ access to its software.
“Dealers have indeed been disconnected from the manufacturer's online software systems. In some cases, the lack of access to online systems will increase repair times,” according to Mercedes-Benz Russia. Based on "accumulated experience and knowledge," the dealer said, car repairs and maintenance are going to be performed.
“Due to the withdrawal of Mercedes-Benz AG from the Russian market, the joint-stock company Mercedes-Benz Russia does not have any additional opportunities to check and carry out other service measures set for Mercedes-Benz cars by the manufacturer,” the distributor declared.
Access has been suspended to online systems used for maintenance and identification of problems, Mercedes-Benz Russia reportedly told the outlet. Izvestia sources said Germany’s BMW Group has also restricted Russian dealers’ access to its software.
“Dealers have indeed been disconnected from the manufacturer's online software systems. In some cases, the lack of access to online systems will increase repair times,” according to Mercedes-Benz Russia. Based on "accumulated experience and knowledge," the dealer said, car repairs and maintenance are going to be performed.
“Due to the withdrawal of Mercedes-Benz AG from the Russian market, the joint-stock company Mercedes-Benz Russia does not have any additional opportunities to check and carry out other service measures set for Mercedes-Benz cars by the manufacturer,” the distributor declared.
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