Spicejet Told To Pay Flier Rs 55,000 For Burger, Fries During 14-Hour Delay

Mumbai- A District Consumer Disputes Redressal Commission has directed SpiceJet to pay Rs 55,000 to a passenger after observing that a“single burger and fries” were“inadequate arrangement” for a 14-hour flight delay.

The District Consumer Disputes Redressal Commission (Mumbai Suburban) under president Pradeep Kadu and member Gauri M Kapse passed the order last week, details of which were made available on Monday.

The Commission noted that the delay was“due to technical glitch” and the airlines“cannot escape from its duty to look after its travellers till the flight gets ready and operational for further journey”.

Nor can the airlines excuse itself by merely mentioning that re-schedulement, cancellations and delays etc., are normal in the travel sector, the commission added.

“Adequate arrangements of meals, refreshments, water and providing necessary relaxing area are required in such a scenario. The travellers must be kept well informed. There is no denial of the fact that passengers were provided only one burger and fries for the entire delay of more than 14 hours,” it said.

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