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Complaint Management Software Market
Rise in need to protect brand reputation & increase customer satisfaction, surge in demand for automated workflow boost the market growth.
WILMINGTON, DE, UNITED STATES, November 7, 2024 /EINPresswire / -- Allied Market Research published a new report, titled, " The Global Complaint Management Software Market Size Reach USD 8.2 Billion by 2026 Growing at a CAGR of 11.2% ." The report offers an extensive analysis of key growth strategies, drivers, opportunities, key segment, Porter's Five Forces analysis, and competitive landscape. This study is a helpful source of information for market players, investors, VPs, stakeholders, and new entrants to gain thorough understanding of the industry and determine steps to be taken to gain competitive advantage.
The global complaint management software market was valued at $1,930 million in 2018, and is projected to reach $8,286 million by 2026, growing at a CAGR of 11.2% from 2019 to 2026.
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Rise in need to protect brand reputation & increase customer satisfaction, surge in demand for automated workflow, and increase in need to streamline complaint management operations are expected to impact the growth of the global complaint management software market. However, lack of data to resolve customer complaints is anticipated to hamper the market growth. On the contrary, rise in adoption of customer-centric strategies and integration of new technologies such as AI and NLP in complaint management software are expected to offer lucrative opportunities for market expansion.
The global complaint management software market is segmented into component, type, deployment, industry vertical, and region. Depending on component, the market is bifurcated into software and service. According to type, it is categorized into integrated and stand-alone types. As per the deployment, it is classified into cloud and on-premise. On the basis of industry vertical, it is segregated into BFSI, retail, government & public sector, IT & telecom, hospitality, healthcare, and others. Region wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
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Depending on deployment model, the cloud segment dominated the overall complaint management software market in 2018, and is expected to maintain the dominance during the forecast period. This is attributed to various advantages offered by cloud-based complaint management software solutions such as direct IT control, internal data delivery & handling, faster data processing, efficient resource utilization, and cost-effectiveness.
On the basis of industry vertical, the government & public sector segment led the global complaint management software market in 2018, and is expected to continue this trend during the forecast period. The governments in the different nations are facing multiple challenges related with the statutory and corporate complaints, MP and councilor enquiries and other feedback.
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Region wise, the global market was dominated by North America in 2018, and is expected to maintain this trend during the forecast period. The major factors driving the complaint management software market growth in this region include increase in awareness about customer care, surge in adoption of complaint management-integrated customer relationship management or quality management software, and presence of large number of key vendors in the region.
The global complaint management software market analysis includes some of the key market players such as AssurX, Inc., Equiniti, ETQ, LLC, Freshworks Inc., MasterControl, Inc., Oracle Corporation, Quantivate, LLC, Salesforce, Inc., Sparta Systems, Inc., Zendesk, Inc., and Zoho Corporation Pvt. Ltd.
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Key Findings Of The Study
● Depending on component, the software segment led the complaint management software market size in terms of revenue in 2018.
● By technique, the vibration monitoring accounted for the highest market share in 2018.
● Depending on industry vertical, the healthcare segment is anticipated to exhibit substantial growth during the forecast period.
● Region wise, North America generated the highest revenue in 2018; however, Asia-Pacific is anticipated to exhibit substantial growth during the forecast period.
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Lastly, this report provides market intelligence most comprehensively. The report structure has been kept such that it offers maximum business value. It provides critical insights into the market dynamics and will enable strategic decision-making for the existing market players as well as those willing to enter the market.
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