Oman- Nama Group urges customers to update electricity bill data

Nama Group has urged its customers to update and review their electricity bills data. Updating data of electricity bills will ensure proper delivery of the bills and notices to the tenants or owners of the buildings, as well as communicating directly with them in emergency cases. 

Further, the procedure will support in providing bills with actual readings and avoiding any transfer of arrears of the previous tenant. The whole process will help achieve customer satisfaction and improve the quality of services, the company said.

The move comes within the company's framework to support the national campaign on data update as part of the Electronic Census of Population, Housings and Establishments 2020 project.

The group seeks to provide all facilities to its customers when updating data to achieve the project objectives. The updating can be done through the group's various channels, websites, offices and call centres.

The required data to be updated and reviewed are: account number of the electricity bill, account holder's name and his/her civil number as well as the contact numbers and email. Concerning the required documents, the tenant must submit an official lease contract from the municipality, and the owner of the establishment should provide ownership (milkiya) of the land or establishment or any official document that proves it.

The customer has to contact any distribution company of Nama Group which provides electricity in his/her region such as Muscat Electricity Distribution Company, Mazoon Electricity Company, Majan Electricity Company, Dhofar Power Company and Tanweer.

This initiative reflects the group's commitment to support the Electronic Census of Population, Housings and Establishments 2020 and sustain the sultanate's future development plans. Nama Group will play a significant role in collecting the required data, which will be processed based on statistical classifications and best practices by end of 2020.

The national campaign aims at enhancing community participation and encouraging citizens, residents and institutions to update their data. It also intends to check data integration and accuracy to build comprehensive, high-quality national database, based on individual, housing and establishment figures and statistics.

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