Singer Revamps Maharagama Service Centre

(MENAFN- Colombo Gazette) Singer Sri Lanka PLC has officially unveiled the revamped Maharagama Service Centre, reinforcing its commitment to delivering superior after-sales support to customers. The upgraded facility is designed to elevate and redefine the service experience for all patrons.

Mahesh Wijewardene, Group Managing Director of Singer Group of Companies, said,“The revamping of our Maharagama Service Centre highlights Singer's dedication to providing exceptional service. The new enhancements are aimed at creating a more convenient, seamless, and enjoyable experience for our customers.”

The centre continues to prioritise personalised service, with a team of highly trained technicians and customer care specialists equipped with extensive product knowledge to ensure accurate and efficient resolution of all service requests.

A dedicated spare parts counter provides genuine components for renowned global brands including TCL, Samsung, Beko, Hitachi, and Panasonic. As the exclusive service partner for many of these brands, Singer offers customers convenient, over-the-counter access to premium parts.

Chief Operating Officer Vajira Tennakoon added,“The transformation of our Maharagama Service Centre represents innovation and progress. With state-of-the-art tools, skilled experts, and a focus on personalised care, we are prepared to meet the unique needs of every customer.”

The upgraded centre now features a modern Queue Management System (QMS) implemented by SLTMobitel to reduce waiting times, a comfortable customer lounge, and an enhanced Call Management System to ensure prompt attention to all inquiries.

Singer also leverages advanced technologies, including artificial intelligence, machine learning, and business intelligence, through the SINGER Advanced Analytics Center of Excellence to streamline internal processes and improve the overall customer journey.

Complementing in-store services, the Singer Care App allows customers to arrange product repairs and maintenance from home. Available on Google Play and the Apple App Store, the app enables users across the country to schedule repairs, track service progress, and access product information anytime.

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