(MENAFN- 3BL) We're excited to announce that we were recently recognized by Chartwell as the Silver Best Practices Award recipient for Excellence in Serving Vulnerable Customers at the EMACS awards ceremony. This is an honor that highlights our consumer and advocacy team's commitment to innovation and equity in customer service. The award recognizes the launch of our digital LIHEAP platform, a 24/7 online application system designed to streamline access to energy assistance for our customers in need.

The Low Income Home Energy Assistance Program has long been a critical resource for households struggling to afford their energy bills. Our digital transformation of this process marks a significant leap forward in accessibility and responsiveness to help our customers in need. The new platform allows our customers to submit applications, upload required documents and receive real-time updates on their application status - all from the convenience of their mobile device or computer.

The platform also enables expedited issue resolution, helping to prevent unnecessary service disconnections and facilitating reconnections within minutes. This rapid response capability is especially vital for vulnerable households, where even a short disruption in service can have serious consequences.

Chartwell's recognition of our efforts underscores a broader industry shift toward digital equity and customer-centric service models. As we continue to innovate and enhance our services, we remain dedicated to ensuring that every customer, regardless of their circumstances, has the support they need to maintain stable and affordable energy access.

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