Qatar- Survey on immigration, traffic and unified services begins
Date
1/22/2018 6:38:07 PM
(MENAFN- The Peninsula) The Peninsula
DOHA: The Planning and Quality Department at the Ministry of Interior has started a survey on views about the services provided by the General Directorate of Borders Passports and Expatriates Affairs, the unified services department at the Mesaimeer Service Center, and the General Directorate of Traffic in Madinat Khalifa-South. The survey will run until today.
This survey is a continuation of the series of surveys carried out by The Planning and Quality Department in various departments of the ministry.
The survey teams distributed the questionnaires prepared by the administration, which included a number of questions about the procedures carried out by the Department of Expatriate Affairs, the Department of Standard Services, and the General Directorate of Traffic.
The questions were regarding the reception of clients, the speed of completion of their transactions and the response to their inquiries by staff and officers, QNA reported.
Questions about facilities provided by the departments including the provision of suitable and convenient waiting places for the visitors, car parking, and services for people with special needs are also included. Brigadier Abdul Rahman Majid Al Sulaiti, Telecommunications Department Director said that the Ministry of Interior attaches great importance to such surveys as an important measurement mechanism, because it has an effective role in supporting the decision-making process and identifying the efficiency of the services provided to the public.
He said the survey is also aimed at identifying the ease level of the electronic transactions and the obstacles faced by the users during the completion of transactions in order to facilitate and simplify the procedures in view of quality and accuracy in the completion of transactions and to improve the quality of performance, and provide the best services to the clients with a high level of technology and modernity,
Al Sulaiti added that the survey teams of the Department of Planning and Quality will take the views of the clients to know the extent of their knowledge about the availability of services performed by the three departments in order to motivate them to complete their transactions online and to further develop all services performed by the departments of the ministry in various disciplines.
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