Indigo Shares Update On Refunds, Offers Full Waiver To Passengers Affected By Mass Disruption Who's Eligible?

(MENAFN- Live Mint) IndiGo has announced that refunds for flights cancelled between December 3 and 15, 2025 are already being processed. Passengers affected by the mass disruption can also avail a full waiver on change and cancellation fees for bookings valid until December 15. IndiGo has started to normalise its operations after days of mass disruptions, which resulted in hundreds of cancellations and delays in flight operations.

Refunds will be credited to the original payment method and may appear as one or two transactions. The airline apologised for the inconvenience and assured that its teams are working tirelessly both on the ground and behind the scenes to support passengers and restore normal operations.

What IndiGo said on refunds and who's eligible?

IndiGo said in its statement that refunds have been processed for those who were to travel between December 3 and 15 but had their flights cancelled due to mass disruptions in the airline operations.

Track all IndiGo flight cancellations LIVE Updates here

“We'd like to inform you that refunds for flights cancelled between 3rd December 2025 and 15th December 2025 are already being processed,” it said.

“In case your plans have changed due to the disruption, we are also offering a full waiver on change and cancellation requests for all bookings valid for travel till 15th December 2025. You can do so by visiting and following the simple steps. Refunds will be credited to the original payment method and may appear as one or two transactions,” it said.

“We are deeply sorry for the disruption to your journey. Please be assured that our teams both on the ground and behind the scenes are working tirelessly to support all affected customers and restore normal operations as quickly as possible."

For a step-by-step guide on how to claim refunds, click here

As the carrier struggles to restore normalcy after cancelling hundreds of flights since last Tuesday, 2 December – IndiGo operations started experiencing partial recovery from Saturday night. The budget carrier's on-time performance improved to 79.9% on Sunday, when it operated 1,650 flights and cancelled 650.

How many flights were cancelled on Monday, Dec 8?

On Monday, the Rahul Bhatia-owned domestic carrier cancelled 562 flights from six metro airports, with 150 cancellations originating from Bengaluru airport alone, according to sources, reported PTI.

The DGCA panel probing IndiGo flight disruptions is likely to summon CEO Pieter Elbers, COO Isidre Porqueras on Wednesday, 10 December, news agencies reported, citing sources aware of the matter.

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