(MENAFN- ForPressRelease) November 18, 2025, Annapolis, Maryland: CXE Inc., a recognized leader in customer and employee experience solutions, proudly announces that President and CEO Lise D'Andrea will be speaking at the ACI 2025 Marketing and Communications Conference, to be held December 2-4, 2025, in Kansas City, Missouri.

Lise's session, titled 'From one-and-done to ongoing excellence: Evolving customer service training for lasting impact,' will explore how organizations can create customer service training programs that last. The kind that builds momentum, inspires teams, and elevates customer experiences across every touchpoint.

Moving beyond one-time training
Most organizations invest in training that starts strong but fades over time.
Lise's session will delve into how to break that pattern by designing learning programs that adapt, grow, and become an integral part of the company culture.

Participants will walk away with strategies to:
*Build scalable and customer-focused training content.
*Engage and energize frontline teams for consistent performance.
*Embed service excellence into daily operations.
*Keep programs relevant in an ever-changing environment.
Customer service training should never be a one-time event. The real magic happens when learning becomes an integral part of who you are as an organization, when service excellence evolves into a shared mindset, not just a fleeting moment.

Sustaining service excellence in a changing world
As customer expectations evolve, airports and service-driven organizations are reimagining how to sustain engagement and consistency across teams. Lise's session will demonstrate to leaders how to connect training success to measurable outcomes, thereby enhancing satisfaction, loyalty, and long-term performance. Get real-world insights from CXE's extensive experience helping organizations across industries align people, purpose, and performance.

About the ACI Marketing and Communications Conference
The Airports Council International (ACI) Marketing and Communications Conference brings together aviation and customer experience leaders from around the world to share ideas that inspire better passenger experiences and stronger organizational cultures.

For more information about the conference, visit:

To learn more about employee and customer experience strategy, visit

About the Author: CXE, headquartered in Annapolis, Maryland, is a recognized industry leader that works with airports, hospitality, food and beverage, retail, and business and government clients to create some of the nation's most innovative and successful customer (CX) and employee experience (EX) improvement programs. With a stronghold in the airport arena, CXE is known for designing strategic airport customer experience and service culture programs that span all airport passenger-facing teams.

CXE builds each client strategy utilizing a comprehensive approach to CX and EX, including service measurement, training, recognition and appreciation programs and performance coaching. CXE has earned the trust of airport executives and service partners, including airlines, security, TSA, retail, concessions, and duty-free operations teams in over 100 airports across North America.

CXE brings together some of the industry's most successful customer experience professionals to help clients boost employee engagement, spark customer delight and drive organizational success.

Let's craft a unified and thriving service culture that sets your organization apart.

Company:-CXE Inc.

User:- CXE

Email:[email protected]

Phone:-08887707625

Url:-

MENAFN19112025003198003206ID1110366929