Azerbaijan Elaborates Roadmap For Digitalization Of Services
Date
9/17/2024 5:19:43 AM
(MENAFN- Trend News Agency)
BAKU, Azerbaijan, September 17. The Azerbaijan
Innovation and Digital Development Agency, in collaboration with
government entities, has cooked up a roadmap to figure out which
services are ripe for digitalization and the order in which they'll
get the digital makeover, Chairperson of the Agency Inara Valiyeva
told reporters, Trend reports.
"More than 40 different informational and documentary services
are currently available through the 'mygov' platform. However, the
legal framework has been established only for four of them: death,
birth, marriage certificates, and identity cards.
As for the other services, almost all of them are already
available through 'mygov', but our goal is to make these services
as convenient as possible for citizens by using a life-event
format. For example, if a citizen becomes a parent, he/she will be
able to complete the entire process of obtaining the necessary
documents in a fully digital format - without needing to visit
different government institutions or switch from one platform to
another.
This format is already available for three life events: birth,
death, and marriage. However, the marriage registration process
cannot yet be fully digital, as physical presence is required at
the final stage. Overall, we plan to digitize 11 life events by the
end of 2026.
Moreover, many government institutions that primarily offer
services in physical format are preparing to simplify them through
'mygov'. We have already developed a roadmap with these
institutions to determine which services and in what order will be
digitized.
At the same time, we are working on data cleansing. Sometimes,
when citizens use the app, they notice incorrect or missing
information. Addressing these issues requires joint efforts with
government structures," she added.
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