(MENAFN- Kashmir Observer)
Jammu- The Union Territory Lieutenant Governor, Manoj Sinha said on Monday that his administration is making every effort to empower the citizens and enable them to play a bigger role in society.
“Our prime objective is quality grievance disposal, constant monitoring of service delivery mechanism, ensuring accountability for welfare and progress of the common man”, Sinha said.
He made these remarks while interacting with the people during“LG's Mulaqaat- Live Public Grievance Hearing” at Civil Secretariat here on Monday.
The LG appraised the action taken on the grievances of the applicants by the concerned Administrative Secretaries, Deputy Commissioners and other senior officers.
“Every effort is being made to empower the citizens and enable them to play a bigger role in society. Various interventions and e-Governance tools are ensuring that the benefits of our development programmes, various central sector schemes reach out to the people as intended,” he added.
Taking note of the grievances received from various complainants regarding pending cases for social security schemes' benefits, the LG directed the Administrative Secretaries and Deputy Commissioners for strict implementation of all measures and monitoring of such cases to ensure the benefits reach all eligible.
Rehana Batul Commissioner/Secretary, Public Grievances informed the chair about the progress and status of grievances received on JK-IGRAMS.
The LG appreciated the efforts of all which resulted in 96% disposal rate of all grievances received. Sinha also emphasized on taking dedicated measures to make the public grievance redressal mechanism more responsive at all levels.
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