Towell Auto Centre honoured with MazTech award in Bahrain

(MENAFN- Muscat Daily) Muscat- Towell Auto Centre (TAC), a leading automotive distributor in Oman, recently won the 'MazTech' award organised by Mazda Office Middle East (MOM) in Bahrain. The TAC team won the gold medal in the Non-Technical and silver medal in the Technical categories.

MOM conducts the MazTech contest bi-annually for Middle East and North Africa (MENA) region distributors. This year, the event was successfully conducted by the Mazda team represented by officials from Mazda Japan and the regional office, Ryuichi Umeshita - executive officer, Customer Service Division, Ryu Shimizugawa – general manager, Customer Service Education & Training Dept and Zameer Ahmad – general manager, Customer Service, MOM.

Kasber Johnson, national manager – Service, TAC, said, 'On behalf of our entire staff, we would like to congratulate our winners and their trainers. It is only because of their hard work and the support of TAC management that we could achieve such laurels. Our technical and non-technical teams met all the challenges with determination, strength and total confidence. Congratulations once again to all the winners.'

TAC has been on a winning spree for the past few years and has won numerous awards locally and globally. Along with prestigious global awards such as 'Mazda Global Customer Service Award' (that TAC has won for five years in a row), TAC has been honoured for 'Omanisation' from the Ministry of Manpower and 'best website of the year' (automotive segment) at the Oman Web Awards. TAC's CRM cell was awarded Mazda global CRM award two years in a row, a feat which is unmatched. At the regional level, TAC has won the GCC and North Africa Walk Around Contests, an award which tests Mazda distributors' competence levels.

In Oman, TAC represents Mazda cars, Geely Cars, Higer Buses and coaches, JAC trucks & International Trucks in the automotive arena. Amongst the pioneers in the automobile business since 1972, TAC is recognised as a trusted name in customer service. A subsidiary of the W J Towell Group, TAC takes off from the principle of its parent company and ensures the easy availability of high quality motor products coupled with the highest standard of service to its esteemed customers.

TAC bases its definition of success on four pillars of focus: customer satisfaction, employee retention, profitability and market share.