(MENAFN- Cicero & Bernay A Communication Consultancy) Under the the‘e ‘Where Unified Experience Meets Smart Digital Transforma’ion,’ Dubai Land Department (DLD) announced a collaboration with Microsoft, paving the way for a new era of smarter and more seamless customer experiences. The partnership introduces a unified customer relationship management system powered by Microsoft Dynamics 365 CRM, leveraging advanced technologies such as artificial intelligence and automation.
Announced during GITEX Global 2025, this collaboration aims to acceler’te DLD’s digital transformation efforts by developing an integrated platform that connects all service channels from the call centre, email, and live chat to social media, the smart app, and the official website into a unified and comprehensive experience that simplifies processes, enhances customer satisfaction, and safeguards their rights.
The system also contributes to boosting service efficiency and response quality through intelligent automation that tracks requests, monitors performance indicators, and links seamlessly with all of the Department’s operational systems.
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