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Neterra Enhances Its Customer Service Monitoring System
(MENAFN- neterra) Neterra has significantly improved its connectivity service monitoring system by expanding its global network of monitoring points. The company has implemented a new monitoring system that provides clearer visibility into off-net services and enables more effective diagnostics and maintenance.
“In some regions, we provide connectivity services like ‘Dedicated Internet’ through various third-party providers, which we cannot manage directly. This creates challenges in identifying issues—customers may report an outage while the provider claims everything is fine. To gain better control, we have expanded our monitoring system across multiple global locations, including Australia, the U.S., Mexico, India, and Singapore,” explained Pavel Marchev, Chief Technical Officer at Neterra.
The new system allows customer services to be monitored from geographically closer points, ensuring more accurate diagnostics of potential issues such as packet loss and round-trip delay. The enhancement also facilitates historical data analysis, enabling more precise incident responses and service optimization.
Beyond expanding its monitoring infrastructure, Neterra has upgraded the system’s interface with easy-to-analyze graphs that illustrate packet loss and latency trends. Additionally, thanks to a new integration with the company’s inventory system, every new service is automatically added to monitoring upon activation, significantly reducing configuration time.
Another key advantage of the new system is the ability to rapidly deploy new monitoring nodes. “We can now set up a new node in less than an hour, making our response even more dynamic and flexible,” added Pavel Marchev. “This not only improves our service quality but also gives customers greater transparency into the performance of their connectivity.”
With these improvements, Neterra reaffirms its commitment to delivering high-quality services and enhancing support efficiency for customers worldwide.
“In some regions, we provide connectivity services like ‘Dedicated Internet’ through various third-party providers, which we cannot manage directly. This creates challenges in identifying issues—customers may report an outage while the provider claims everything is fine. To gain better control, we have expanded our monitoring system across multiple global locations, including Australia, the U.S., Mexico, India, and Singapore,” explained Pavel Marchev, Chief Technical Officer at Neterra.
The new system allows customer services to be monitored from geographically closer points, ensuring more accurate diagnostics of potential issues such as packet loss and round-trip delay. The enhancement also facilitates historical data analysis, enabling more precise incident responses and service optimization.
Beyond expanding its monitoring infrastructure, Neterra has upgraded the system’s interface with easy-to-analyze graphs that illustrate packet loss and latency trends. Additionally, thanks to a new integration with the company’s inventory system, every new service is automatically added to monitoring upon activation, significantly reducing configuration time.
Another key advantage of the new system is the ability to rapidly deploy new monitoring nodes. “We can now set up a new node in less than an hour, making our response even more dynamic and flexible,” added Pavel Marchev. “This not only improves our service quality but also gives customers greater transparency into the performance of their connectivity.”
With these improvements, Neterra reaffirms its commitment to delivering high-quality services and enhancing support efficiency for customers worldwide.
neterra
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