(MENAFN- The Peninsula)
Doha: The Public Works Authority 'Ashghal' has announced the completion of the automation of all its services, and the development of its new-look website and customer zone portal to provide a better online experience.
In August 2020, Ashghal activated its online payment feature in order to allow customers to access all of Ashghal’s services remotely and maintain customer safety during the COVID-19 pandemic.
To complement these efforts, Ashghal provides all its services to individuals, companies and the government through a standardised online customer zone portal. Using this portal, visitors can register their information and fill out the online form that is linked to the databases of the concerned authorities to facilitate access to the service and submit requests from anywhere at any time.
Linking customer data to 'NAS'
Abdulla Saad Al Saad, Public Relations and Communication Department Manager at Ashghal, said, "In order to facilitate the customer's access to our services, we have activated the standardised registration system to simplify registration and link individuals' transactions with the National Authentication System." In addition, when visiting Ashghal’s website or customer service portal, customers only need to log in once with the same account without having to re-enter their information again.
Al Saad added, "Customers can fill out their information for each service through the corresponding online application form, which includes all the information needed for each service which the customer can upload online."
Following the precautionary measures taken by the country during the Covid-19 pandemic, the contact centres were shut down to protect public health. Despite that, the customer service team continued to receive observations and inquiries around the clock through the call centre and online channels. During 2020, the call center assisted nearly 90,000 customers across all of Ashghal’s platforms.
Ashghal has also made all its services fully available online through Ashghal’s website (customer zone portal). In 2020, 8,300 online transactions were received through the customer service portal and the mobile application, compared to only 900 online transactions submitted during 2019.
Abeer Al Hajri, Information Systems Department Manager at Ashghal, said: ''One of the most important features added to the website is the ability to browse it clearly and easily through any device, whether it is through mobile, tablets or a computer. This is in addition to the preexisting 19 services that the customer zone portal offers including: 8 for roads, 10 for drainage and one for Infrastructure service. Besides receiving suggestions, inquiries, complaints and reports, we have also added two new services:
overflowing rainwater drainage and connecting buildings and facilities to the surface and ground water network”.
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