Javna Reinforces Its Commitment to Saudi Arabia’s Vision 2030 Through AI-Powered Customer Engagement Solutions

(MENAFN- Javna) Supporting Saudi enterprises with omnichannel communication, AI automation, and scalable customer engagement infrastructure.
Riyadh, Saudi Arabia, Dec 2025 Javna, a leading CPaaS and AI-powered customer engagement platform in the MENA region, today reinforced its commitment to supporting Saudi Arabia’s Vision 2030 by enabling organizations across the Kingdom to modernize customer engagement through AI-driven, omnichannel communication solutions.
As Saudi Arabia accelerates digital transformation across both public and private sectors, customer experience, automation, and scalable communication infrastructure have become essential enablers. Javna supports this transformation by providing enterprises with a unified platform that combines WhatsApp Business Platform, SMS, messaging apps, AI-powered chatbots, notifications, verification, and campaign automation.
“Vision 2030 is reshaping how organizations engage with customers and citizens,” said Mansour Mansour, CEO of Javna. “Javna provides the communication and automation foundation that helps Saudi organizations scale engagement, improve efficiency, and deliver consistent digital experiences across channels.”
Enabling Digital-First Customer Engagement in Saudi Arabia
Javna’s platform enables organizations in Saudi Arabia to address key customer engagement and operational requirements, including:
•Automating customer support and service interactions using AI-powered chatbots
•Delivering real-time notifications and alerts across multiple communication channels
•Running personalized marketing and customer engagement campaigns
•Securing digital interactions through multi-channel verification and OTP delivery
•Managing customer conversations through a unified, enterprise-grade inbox
These capabilities support organizations across e-commerce, healthcare, logistics, fintech, hospitality, and government, helping them meet rising customer expectations while maintaining compliance, reliability, and performance.
Enterprise-Grade Infrastructure Built for Scale
With deep regional expertise and a robust global messaging infrastructure, Javna delivers:
•High-performance messaging supported by direct mobile operator connectivity
•Native Arabic and English language support, including full RTL experiences
•Enterprise-grade security, scalability, and operational reliability
•Flexible APIs and no-code tools enabling rapid deployment and customization
By combining AI automation with proven CPaaS infrastructure, Javna enables Saudi organizations to accelerate digital engagement initiatives while reducing operational complexity.
About Javna
Javna is a leading CPaaS and AI-powered customer engagement platform serving enterprises and fast-growing businesses across the MENA region and beyond. Javna enables organizations to connect and engage with their customers through SMS, WhatsApp Business Platform, messaging apps, and AI-driven automation, all delivered through a unified platform.
Since its founding in 2001, Javna has cemented its leadership with 1,500+ global network connections and 140+ direct mobile operator integrations, delivering enterprise-grade scalability, reliability, and reach. Javna empowers businesses to create meaningful customer connections across every stage of the customer journey.
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