Qatar Unveils Moawen Platform To Streamline Domestic Worker Recruitment

Doha, Qatar: As a step to modernise Qatar's domestic labour sector, Her Excellency Sheikha Najwa bint Abdulrahman Al Thani, Undersecretary of the Ministry of Labour, convened licensed recruitment offices to unveil the Moawen Platform-a pioneering digital system designed to redefine domestic worker recruitment, bolster transparency, and safeguard the rights of all stakeholders.

The meeting focused on enhancing cooperation with recruitment offices, supporting and developing their operational capacity, and addressing the sector's key challenges-particularly in workforce management and recruitment procedures.

“Moawen represents a transformative step for Qatar's domestic recruitment sector,” said HE Sheikha Najwa bint Abdulrahman Al Thani.“It ensures fairness, efficiency, and transparency, benefiting both employers and workers alike.”

The Moawen Platform streamlines every stage of domestic worker recruitment. Recruitment offices can orchestrate applications through a unified digital portal, while employers can select workers and licensed offices with full transparency, based on service quality and pricing. Simultaneously, the Ministry receives comprehensive, real-time data on recruitment office activity, enabling rapid analysis, identification of bottlenecks, and timely, evidence-based interventions-strengthening sector stability.

Key features of the platform include:

• Submission and management of recruitment offer
• Conducting job interviews
• Worker and office selection
• Contract finalisation
• Payment of recruitment fees and wage transfers
• Management of end-of-service entitlements and processing of refunds in disputes

During the pilot phase, the platform will:

• Register recruitment offices and available workers to create verified, comprehensive profiles
• Enable offices to manage applications, submit feedback, and refine processes
• Allow select clients to test end-to-end application submission and tracking

This trial ensures the Ministry can rigorously evaluate Moawen's effectiveness and readiness ahead of its full launch, while providing recruitment offices the opportunity to familiarise themselves with the system and adapt it to practical operational needs.

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