UAE Bank Apologises After Some Customers Receive 'Error' SMS During System Upgrade

2025-04-20 02:22:19

(MENAFN- Khaleej Times)

A UAE bank apologised to its customers on Sunday after some of them received 'error' messages that 'seemed fraudulent'.

Taking to social media, a frustrated resident said he received debit messages late at night from Emirates NBD which "seemed like potential fraud". The customer then said he called the bank but didn't get any response for almost an hour

"Your so called big bank doesn't have customer care agents who can attend calls and after 45 to 60 minutes someone attended the call and apologised saying it was a technical error," the user wrote online.

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The bank then clarified that the SMS titled 'RA DISB MIGRATION' was an error during its system upgrade.

"Thank you for reaching out. If your call pertains to the SMS you received today 'RA DISB MIGRATION', please disregard the message from ENBD. It was sent in error during our system upgrade."

The bank's social media has been flooded with customers complaining of similar transaction scares.

Another user shared his experience. "Had the same. Big panic attack only to be told it's an error from the bank side."

The bank further stated that there were no changes to the customers' bank account balances while apologising for any inconvenience it had caused.

"We sincerely apologise for any inconvenience this may have caused. Thank you so much for your understanding," it added.

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