HMC holds professional development courses for Qatari security staff

(MENAFN- Gulf Times) Hamad Medical Corporation's (HMC) Hospitality Department recently held a number of professional development courses for Qatari leaders in the corporation's Security Department. The courses were aimed at developing skills and expertise of security staff in in their respective field to support them in meeting the needs of all patients, visitors and staff, HMC said in a statement. The courses, which were organised in collaboration with a Doha-based international training centre, gathered 14 leaders from the Security Department. Several participants have passed multiple assessments and advanced to higher levels in the programme while other participants will continue their development in the workplace.
Hamad al-Khalifa, chief of Health Facilities Development and acting chief of Business Services at HMC, said the objectives of the development programme were in line with HMC's expansion plans to meet the increasing demand for its services. The programme included sessions on planning skills, problem-solving skills, information technology, team management as well as several other skills essential for security staff members and supervisers to perform their job duties in an efficient and effective manner.
'The programme is focused on building essential skills and competencies through a qualified bilingual team. The programme uses effective coaching and mentoring methods to develop the skills of the participants, with a special emphasis on practice and reviews of development outcomes. The programme also includes a variety of case studies, role-playing exercises, presentations, educational videos and group activities, added al-Khalifa.
Hassan Majed al-Jassim, executive director of Hospitality at HMC, said the courses come as part of the Security Department's plan for the continuing professional development of security staff and security supervisers and said: 'Over the past two years, 14 Qatari security leaders have been participating in professional development activities to obtain the internationally accredited ILM level-3 certification in leadership and management. This programme has been implemented by the training consulting firm, Red Rock International.
'HMC has identified the need to develop the skills and competencies of its security leaders through the provision of a personal skills development programme. This comes in line with the developments in the roles and responsibilities of security staff and supervisers across medical facilities, especially with the continued expansion of HMC in the past few years. We encourage all our security leaders to take part in these development activities to develop their professional skills, added al-Jassim.
HMC's Hospitality Department is staffed with a team of experienced, highly qualified professionals to meet the needs of patients, staff and all members of the public. A number of Qatari security leaders who participated in the development programme said the initiative sessions were "very informative and will help them improve their performance".
Reda Mousa Ali, security co-ordinator at Hamad Bin Khalifa Medical City and Hamad General Hospital, said: 'The programme focused on improving our planning and team management skills to ensure we are able to effectively interact with visitors in the Medical City and meet their needs. I'm currently working on completing the remaining courses within this internationally accredited programme.
Hassan Salem al-Hitmi, security superviser at Mesaieed Hospital, added: 'The programme has helped me obtain the internationally accredited ILM level-3 certification. As a superviser, I learned during this programme how to identify the skills and competencies of each individual on my team and how to make the best use of the skills and competencies of my team members. This certification will also enable me to complete more specialised training programmes in the field of leadership and management in the future.    

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