RTA briefs delegation of Dubai Traffic Prosecution about customer service strategies

DUBAI 11th February 2016 (WAM) -- The Roads and Transport Authority RTA has recently received a delegation from the Dubai Traffic Prosecution and briefed them on the best customers' service practices in the context of sharing knowledge and expertise between public entities in various fields.

The move stems from the directives of the Government to boost the integration of Dubai Government services towards serving the needs of the public in different areas.

"The delegation was briefed on a variety of aspects relating to RTA's customer service strategy including its organisational chart service launch procedures prizes for best service improvement suggestions communication channels with the public and smart-phone apps to facilitate the delivery of services. Topics discussed also included the best practices of the Call Center (8009090) incoming call numbers response time and the establishment of an office to receive high-risk calls and how to handle them in collaboration with relevant sectors and agencies. The gathering also screened online chats e-mails social media channels fax messages and customer satisfaction polls" said Ahmed Mahboub Director of Customers Service RTA's Corporate Administrative Support Services Sector.

"The delegation was also familiarised with RTA's Organisation Chart customer care strategy and the Classification of RTA's Services Manual comprising inquiries complaints emergency or non-emergency reports lost and found items and Madinati reports about faults in road elements such as light signals junctions or anything impacting the urbanised appearance of Dubai" explained Mahboub.

The delegation from Traffic Prosecution raised a number of queries about the details of RTA's customer service strategy in dealing with customer suggestions and ideas.