Health Ministry Enhances Hotline For Faster, Citizen-Centered Support

(MENAFN- Jordan News Agency)

Amman, Sept. 11 (Petra)-- Minister of Health brahim Bdour announced that the Ministry is ramping up its efforts to strengthen communication with the public through its around-the-clock hotline service (065004545), aimed at supporting citizens, responding to inquiries, and addressing feedback related to healthcare services.
In a statement released Thursday, Bdour explained that the hotline is operated under the National Contact Center, part of the Ministry of Digital Economy and Entrepreneurship, and is managed in close coordination with the Ministry's "Voice of the Service Recipient" unit. The initiative also involves liaison officers across hospitals and health directorates in all governorates to ensure timely responses and appropriate actions.
He stressed that the hotline is staffed by a trained and professional team capable of handling complaints and suggestions with confidentiality and professionalism. Importantly, the system isn't just reactive, it enables immediate corrective action within healthcare facilities when needed, with close oversight from the Ministry.
Bdour added that the initiative reflects the government's broader commitment, led by Prime Minister Jafar Hassan, to place citizens at the heart of public service development, ensuring transparency, accountability, and responsiveness in healthcare delivery.
He encouraged citizens to use the hotline freely and confidently, emphasizing that all feedback is taken seriously and plays a vital role in improving the healthcare system. The Ministry also urged the public to watch an informational video about the hotline and the "Voice of the Service Recipient" initiative, now available on its official platforms, as part of ongoing efforts to improve user experience and foster greater trust.

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