ID Privacy AI Launches BDC Protm - Enterprise-Ready, Voice-First AI That Manages Leads 24/7

"BDC ProTM is just the start," said Albert Thompson, CEO of ID Privacy AI . "We're entering a world where AI agents work alongside humans, handling repetitive tasks, responding instantly, and staying available 24/7. Our platform lets any business build a secure, voice-first AI agent that thinks like a seasoned pro and learns over time, without ever compromising on privacy."

Voice Agents That Don't Just Talk - They Think, Act, and Deliver

• Cognitive Voice Intelligence: Deep reasoning lets agents understand intent, handle objections and convert more leads in less time.
• Dealer-Focused Multichannel Execution: One AI hub handles voice, SMS, and email in English and Spanish, keeping every shopper on-brand and engaged.
• Complete Lead Coverage & Channel Flexibility: No missed inquiries; the agent answers instantly and moves conversations across channels without losing context.
• Full CRM + DMS Integrations: Bi-directional write-back with VinSolutions, DealerSocket, CDK, Xtime, DealerFX, DealerTrack, ELead and more - covering ninety percent of all dealership tech stacks.
• Privacy Safe by Design: End-to-end encryption keeps dealers compliant with CCPA, GDPR and OEM rules.
• Operational Excellence: No call queues, no shift gaps and only light-touch coaching; BDC ProTM delivers results fast, high quality output from day one that continually improves dealership efficiency.

Proof in the Numbers

"Across 27 direct-mail campaigns - over one million mailers and nearly 30 thousand calls - BDC ProTM resolved 66 percent of callers on first contact, turned more than half into appointments, and cut cost-per-appointment by about 90 percent versus a staffed BDC," said Dr. Shaoor Munir, Chief AI & Data Officer, ID Privacy AI .

Additional insights into one of the 27 campaigns revealed that the agent booked 1200 appointments , closed sixty-nine percent of callers without any human handoff, and helped generate more than $350,000 in front-end gross revenue, proving that autonomous automotive AI agents can handle high volume call situations with ease.

Introducing VDP ProTM- Personalized Video Follow-Up, Powered by AI

VDP ProTM, a companion solution to BDC ProTM, is a personalized AI video agent for dealerships that re-engages shoppers who view a high-interest Vehicle Detail Page (VDP) but leave without converting. Monitoring real-time site activity, the agent automatically sends a hyper-personalized AI video via email or text - delivering the right message within minutes, not hours.

Key Options and Features:

• Flexible Presenter Library: Choose from 300 plus pre-built AI avatars or a fully-branded, AI-cloned video of your General or Sales Manager.
• Dealer-Controlled Scripting & Branding: Each video uses your store's exact pricing, incentives and CTA.
• Seamless hand-off to voice AI: When a shopper engages or submits a lead form, VDP ProTM routes the lead to BDC ProTM for live voice follow-up and instant appointment booking.

"Imagine a shopper who left your website last night seeing a friendly video from your GM the next morning - followed by a voice call from BDC ProTM to lock in the appointment. It's personalized follow-up at scale, finally possible," added Albert Thompson .

Real-Time Intelligence and Agent Feedback Loops

Dealers don't just get automation, they get visibility.

• Live Transcription, timestamps and sentiment analysis: Every voice, email or text exchange is recorded and auto-tagged for intent and emotion, giving teams real-time insight into customer needs.
• Manager Dashboard with built-in feedback loops: One screen to review calls, flag missteps and fine-tune agents, turning data into continuous performance gains.

Built for Dealers. Ready for the Enterprise.

As 24/7 engagement becomes the norm in OEM, healthcare, and finance, the platform behind BDC ProTM lets any organization deploy secure, domain-specific AI agents, and ID Privacy AI is already partnering with enterprises to take these agents cross-vertical.

The company is also in active talks with investors as enterprise demand surges, and continues to expand partnerships across the automotive ecosystem.

Availability

BDC ProTM is now available across North America. Dealers can book a demo of our automotive AI BDC solution at . Built with deep cognitive reasoning and persistent memory, this solution learns fast, adapts to store-specific workflows and sharpens every conversation.

Media Contact: For sales inquiries or to learn about investment opportunities, contact Albert Thompson CEO of ID Privacy AI at [email protected] . For general press inquiries, reach out to [email protected] . To learn more, visit us online at .

ID Privacy AI is redefining how businesses build and deploy intelligent AI agents - securely, privately, and on their own terms. ID Privacy AI's agentic infrastructure enables companies to create fully autonomous voice, video and knowledge-based agents with real-time connectors, encrypted processing, and dynamic memory. Flagship solutions like BDC ProTM and VDP ProTM are built on top of ID Privacy's scalable foundation, empowering industries to work faster, smarter and with total data control.

SOURCE ID Privacy, Inc.

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