Samsung will now let Galaxy users repair their own devices
(MENAFN- Khaama Press)
Samsung is the latest tech company to give customers the ability to repair their own mobile devices amid pressure from consumers, regulators, and even US President Joe Biden to ease restrictions on fixing products.
The company announced on Thursday a new program that will allow users of some of its flagship Galaxy devices to repair their own products, giving them and third-party Fixit companies access to genuine parts, repair tools, and visual step-by-step repair guides for the first time.
Previously, Samsung (SSNLF) users had to rely on the company's in-house repair service to fix devices.
The new program will first be available starting this summer to users of the Galaxy S20 and S21 family of products, and the Galaxy Tab S7+, but not to owners of its S22 lineup. The company said it is collaborating with iFixit, an online repair community that's worked with Motorola on a similar self-repair program.
In November, Apple (AAPL) announced a program, called Self Repair Service, that will make spare parts for Apple products, such as displays, batteries, and camera modules, available to purchase and give anyone access to repair manuals. The program, which has not yet been officially launched, will be limited to iPhone 12 and iPhone 13 users to start. Apple previously said the service will later expand to Mac computers that use Apple's new in-house M1 chip.
Companies such as Samsung and Apple have been criticized for using tactics that make it harder for independent repair businesses to access devices, such as using non-removable memory or batteries or sealing devices with special glue.
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