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Joramco Redefines Customer Experience with the Opening of the New Customer Center
(MENAFN- Asdaa-amman) Joramco, the Amman-based aircraft maintenance, repair, and overhaul (MRO) facility and engineering arm of Dubai Aerospace Enterprise (DAE), has opened the new Customer Center, a dedicated space designed to improve collaboration and provide a better experience for its partners.
The Customer Center brings customer-facing teams and engagement spaces together in one purpose-built environment, enabling closer communication, faster coordination, and direct access to Joramco’s day-to-day interaction. The facility also provides direct access to
Joramco’s hangars, helping connect customer representatives more closely with
the operational environment where maintenance work is carried out.
Spanning 1,850 square meters across two floors, the Customer Center includes 35 customer representative offices accommodating up to 108 representatives, alongside meeting rooms, customer lounges, and dedicated collaboration spaces.
Commenting on the opening, Jeff Wilkinson, Chief Executive Officer – DAE Engineering, said, “This Customer Center reflects the kind of partnership we want to build with every operator that trusts us with their fleet. Being closer to our customers means we hear them faster, understand their needs more clearly, and respond with the urgency they deserve. It's a statement of intent — that transparency and collaboration aren't just values we talk about, but the way we choose to operate every day”.
The Customer Center brings customer-facing teams and engagement spaces together in one purpose-built environment, enabling closer communication, faster coordination, and direct access to Joramco’s day-to-day interaction. The facility also provides direct access to
Joramco’s hangars, helping connect customer representatives more closely with
the operational environment where maintenance work is carried out.
Spanning 1,850 square meters across two floors, the Customer Center includes 35 customer representative offices accommodating up to 108 representatives, alongside meeting rooms, customer lounges, and dedicated collaboration spaces.
Commenting on the opening, Jeff Wilkinson, Chief Executive Officer – DAE Engineering, said, “This Customer Center reflects the kind of partnership we want to build with every operator that trusts us with their fleet. Being closer to our customers means we hear them faster, understand their needs more clearly, and respond with the urgency they deserve. It's a statement of intent — that transparency and collaboration aren't just values we talk about, but the way we choose to operate every day”.
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