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German Hotel Apologizes After Israeli Guests Allegedly Told “No Jews allowed”
(MENAFN) An Israeli family was reportedly rejected by a hotel in southern Germany after being told, “sorry, there are no Jews allowed in our hotel,” according to reports, prompting widespread criticism and an official apology from the property.
The incident involved Hotel Zum Hirschen in Bavaria, a family-run establishment with more than a century of history. The message was later made public by Talya Lador, Israel’s Consul General in southern Germany, who shared it on X and questioned, “Are we back in the 1930s?”—a reference to the Nazi era’s persecution of Jews.
Following the incident, the family submitted a complaint to Booking.com, which subsequently removed the hotel from its platform. They also filed a formal petition with the Bavarian Justice Ministry’s antisemitism commissioner, according to multiple reports.
The hotel later issued a public apology on its website, stressing that it “would like to make it unequivocally clear that we condemn all forms of discrimination,” and insisting that any suggestion certain groups are unwelcome “is incorrect and does not reflect the facts.”
In a separate letter addressed to the Bavarian state premier’s office, the hotel said it had recently been dealing with a surge in fraudulent bookings and phishing attempts. It claimed the staff mistakenly assumed the Israeli family’s request was fake and insisted the remark was not directed at Jewish people. The hotel added that it had acted out of frustration over repeated fake reservations and offered the family a complimentary one-week stay to demonstrate that it does not discriminate.
Dr. Josef Schuster, head of the Central Council of Jews in Germany, acknowledged the apology but said the incident remained deeply disturbing, stating that it is “shocking that someone would not only think this way, but also put it in writing and send it.” He further called for the matter to be examined for possible legal consequences due to its “dehumanizing” nature.
The incident involved Hotel Zum Hirschen in Bavaria, a family-run establishment with more than a century of history. The message was later made public by Talya Lador, Israel’s Consul General in southern Germany, who shared it on X and questioned, “Are we back in the 1930s?”—a reference to the Nazi era’s persecution of Jews.
Following the incident, the family submitted a complaint to Booking.com, which subsequently removed the hotel from its platform. They also filed a formal petition with the Bavarian Justice Ministry’s antisemitism commissioner, according to multiple reports.
The hotel later issued a public apology on its website, stressing that it “would like to make it unequivocally clear that we condemn all forms of discrimination,” and insisting that any suggestion certain groups are unwelcome “is incorrect and does not reflect the facts.”
In a separate letter addressed to the Bavarian state premier’s office, the hotel said it had recently been dealing with a surge in fraudulent bookings and phishing attempts. It claimed the staff mistakenly assumed the Israeli family’s request was fake and insisted the remark was not directed at Jewish people. The hotel added that it had acted out of frustration over repeated fake reservations and offered the family a complimentary one-week stay to demonstrate that it does not discriminate.
Dr. Josef Schuster, head of the Central Council of Jews in Germany, acknowledged the apology but said the incident remained deeply disturbing, stating that it is “shocking that someone would not only think this way, but also put it in writing and send it.” He further called for the matter to be examined for possible legal consequences due to its “dehumanizing” nature.
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