Sensiple's Tryvium Is Certified For Microsoft Teams Unify Integration Model And Solutions Partner

(MENAFN- Market Press Release) March 25, 2026 8:42 am - Advancing AI powered customer and employee experiences with Microsoft Teams

Iselin, New Jersey, 25th March 2026 - Sensiple today announced that tryvium, its AI powered contact center platform has been Certified for Microsoft Teams under the Unify Integration Model (CCaaS) and has also earned the Solutions Partner with certified software for Modern Work. These certifications validate tryvium's deep alignment with Microsoft Teams'most advanced contact center integration and its commitment to delivering a reliable, secure, and modern workplace experience.
“Earning Unify certification is a pivotal milestone for tryvium and our customers,” said Sadeesh Venugopal, CEO, Sensiple.“By integrating more closely with Microsoft Teams and Azure services, we simplify operations, enhance agent productivity, and unlock practical AI, without the complexity of legacy telephony or fragmented integrations.”

Why It Matters?
Microsoft's Unify Integration Model advances the highest standard for contact center solutions built for Teams. By aligning with this model, tryvium enables organizations to better:
. Maximize existing Microsoft investments through the ability to assign Teams Phone licenses to enable telephony for users within the Sensiple workspace.
. Remove legacy telephony constraints, eliminating SIP infrastructure, middleware, and multi system management.
. Operationalize AI at scale, ensuring consistent, enterprise grade AI across self service, routing, agent workflows, and supervisor insight.

Technical Highlights
. Teams experience: Agents, supervisors, and SMEs operate in one unified interface-no softphone switching or parallel applications.
. Unified omnichannel: Voice, chat, email, SMS/WhatsApp, and social channels delivered through consistent controls and analytics.
. Enterprise ready architecture: 150+ prebuilt connectors for major ITSM and CRM platforms, plus extensibility through Microsoft 365 and Azure services.
. Security & compliance: Customer tenant deployments within Azure ensure data residency, governance, and enterprise grade compliance.

AI That Drives Real Outcomes
tryvium applies AI across the full contact center journey:
. Self Service: Conversational AI deflects repetitive queries and delivers always on support.
. Intelligent Routing: Intent, sentiment, and context ensure customers reach the right agent first time.
. Agent Assistance: Real-time knowledge suggestions, guided responses, and next best action prompts reduce handling time.
. Supervisor Intelligence: Live dashboards, sentiment monitoring, and predictive insights help leaders intervene proactively and manage quality at scale.

Workflow Automation Beyond the Front Line
tryvium uniquely extends automation from the contact center into back office systems. Agents can trigger workflows, approvals, and system actions directly from Teams turning the contact center into a true operational command hub.
One Platform for IT Helpdesk and Customer Support
Unlike scattered point solutions, we enable internal IT support and external customer service on a Unified platform. With 150+ ready to deploy use cases, organizations can implement and scale quickly.

Proven Business Impact
Organizations using tryvium report:
. 30% reduction in support volume
. 40% improvement in first call resolution
. 50% increase in agent productivity
. 60% uplift in sentiment
. 4× ROI from unified communications and intelligent automation

“Attaining a Solutions Partner* with certified software** designation is an important way for partners to stand out in the market and demonstrate their proven capabilities in areas of high customer demand. Earning a certified software designation for your solution can help position you to meet the growing demand for cloud-based solutions. We're pleased to welcome Sensiple's tryvium solution to Microsoft's exclusive growing network of partners with certified software designations,” said Andrew Smith, GM, Partner Programs & Experiences at Microsoft Corp.

Availability
tryvium is fully transactable via Microsoft Marketplace, enabling frictionless procurement, centralized billing, and deployment within your own Azure tenant.
Book a demo or learn more at?

About Sensiple
Sensiple is a Microsoft Solutions Partner with deep expertise in building modern customer and employee experience solutions on the Microsoft ecosystem. Since 1999, Sensiple has combined global delivery capabilities with an inventive R&D hub (I Lab) to support enterprises across BFSI, Healthcare, Retail, Logistics, Education, Telecom, Government, Media, and Capital Markets.

Media Contact:
Priya Ramachandran +1 732 283 0499
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