QFC Unveils Chatbot Powered By Chatgpt To Enhance Customer Engagement

(MENAFN- Gulf Times) The Qatar Financial Centre (QFC), a leading onshore financial and business centre in the region, has launched of "Ask QFC,"powered by ChatGPT of Azure OpenAI Service.
It is an interactive chatbot poised to enhance the user experience when interacting with the QFC website and client portal.
"With the introduction of Ask QFC, we are taking a significant leap forward in elevating our service and streamlining our operations," said Yousuf Mohamed al-Jaida, chief executive officer, QFC.
This breakthrough technology enables the QFC to enhance customer engagement and efficiency by removing barriers to accessing information and support, making it easier for customers to connect and receive the assistance they need in real-time.
Using advanced natural language processing capabilities to understand customer inquiries, Ask QFC serves as a round-the-clock virtual assistant, eliminating the constraints of traditional business hours while providing accurate responses.
Customers can now easily access information from the QFC website and client portal whenever they need it, empowering them with increased autonomy and flexibility.
One significant value of the chatbot is the ability it gives clients to quickly access QFC rules and regulations, enabling them to stay up to date with the latest guidelines, enhancing transparency and ensuring regulatory compliance with industry standards.
The benefits of this chatbot extend far beyond simple customer support. By automating routine inquiries and tasks, it allows the company's support staff to focus on more complex and value-added activities, enhancing overall operational effectiveness.
"The QFC is keen on leveraging the latest AI (artificial intelligence) technologies to deliver an unparalleled digital experience for our customers," al-Jaida said.
The capabilities of this interactive chatbot enable the QFC to assist multiple customers simultaneously, thus ensuring uninterrupted support across different time zones, ultimately raising customer satisfaction, according to him.
Ask QFC delivers consistent and standardised responses to customer queries and adheres to predefined guidelines and business policies, eliminating the potential for human errors, inconsistencies, or biases that may occur with human agents, helping in maintaining a high level of customer satisfaction and brand reputation.

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