(MENAFN- EIN Presswire) Call Center of the Year: Blue Cross Blue Shield of Kansas
Best Performing Small-to-Midsized Call Center: Security Health Plan
FCR Leadership Awards: Holly Abbott and Jesse Epting
Supervisor of the Year: Jason Chapman
Agent of the Year: Raci Smith
VERNON, BC, CANADA, June 12, 2023/einpresswire.com / --
SQM recently held its 24th Annual Call Center Industry CX Conference & Awards Gala Event on May 18, 2023. SQM is pleased to announce their 2022 Call Center Customer Service Industry Award winners! These awards are considered North America's most prestigious and sought-after call center industry customer service awards as they are based on voice of the customer and employee feedback.
SQM's Call Center Customer Service Industry Awards are based on a standardized approach for measuring First Call Resolution with all FCR benchmarking participants. Their standardized FCR measurement practice is considered the gold standard for measuring FCR consistently and accurately.
A special congratulations to Blue Cross Blue Shield of Kansas and Security Health Plan for their outstanding achievements!
The Call Center of the Year Award goes to Blue Cross Blue Shield of Kansas.
The Best Performing Small-to-Midsize Call Center Award goes to Security Health Plan.
Congratulations to Holly Abbott and Jesse Epting for their admirable leadership.
The FCR Leadership Awards go to Holly Abbott and Jesse Epting.
SQM wants to congratulate Raci Smith from Mr. Cooper and Jason Chapman from Regence BlueCross BlueShield Plans for their exceptional performances.
The Supervisor of the Year Award goes to Jason Chapman.
The Agent of the Year Award goes to Raci Smith.
For the full list of SQM's 2022 Award Winners, click here .Mike Desmarais
SQM Group Inc.
+1 778-581-8243
email us here
Visit us on social media:
facebook
twitter
linkedin
other
MENAFN12062023003118003196ID1106428536
Legal Disclaimer:
MENAFN provides the information “as is” without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the provider above.