(MENAFN- Market Research Future) Market Overview:
The global Cloud-Based Contact Center Market is predicted to surpass a valuation of USD 24.11 bn by 2023 with a CAGR of 25% during the forecast period covering 2018 to 2023. This global market is expected to benefit from cloud compliance requirements and various pay-per-use subscription model for end-users. At the same time, improved customer experience and the rising shift towards cost-effective measures are expected to influence the market expansion in the coming years.
However, the market has a chance to get haunted by risks of data loss and theft, and lack of awareness related to its benefits.
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The global market report containing details of the cloud-based contact center market trends reveals a study of companies like Five9 (US), Cisco Systems (US), NICE Ltd. (Israel), 8x8 Inc. (US), NewVoiceMedia (UK), Genesys (US), Oracle Corporation (US), Aspect Software (US), Connect First (US), inContact, Inc.(US), Extreme Networks (US), Liveops, Inc. (US), Interlink Network Systems (US), 3CLogic (US), Accurate Always, Inc.(US), Servion Global Solutions (India), KM2 Solutions (US), and CCT Solutions (US).
The global cloud-based contact center market has been studied by MRFR analysts on the basis of solution, services, organization size, deployment, and vertical.
By solution, the cloud-based contact center market includes a study of agent performance optimization, automatic call distribution, interactive voice response, computer telephony integration, dialers, security, reporting and analytics, and others.
By services, the market includes a study of professional service and managed service.
By organization size, the report studies segments like large enterprise and SME.
By deployment model, the market provides an outline of private cloud, public cloud, hybrid cloud.
By vertical, the study comprises retail, government & public sector, BFSI, manufacturing, media & entertainment, IT & telecommunication, healthcare & life sciences, others.
The North American market has a substantial chance to lead the way as it is getting backed by infrastructural superiority, easy investment options, and the presence of top-class players.
Customers prefer contacting companies on their choice of channel and that can be webchat, phone, SMS, or email. Callmedia CX Now has designed their system in such a way that everything can be integrated in it and can be used in a seamless fashion to sync different mediums. This will help businesses to connect a The system is simple and increases company’s productivity. This also arms with all the real-time data to provide support to customer’s queries and allow managers to view all the metrics so that they can optimise the contact centre.
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Table of Contents:
1 Executive Summary
2 Scope of the Report
2.1 Market Definition
2.2 Scope of the Study
2.2.1 Research objectives
2.2.2 Assumptions & Limitations
2.3 Markets Structure
3 Market Research Methodology
3.1 Research Process
3.2 Secondary Research
3.3 Primary Research
3.4 Forecast Model
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