(MENAFN- Ooredoo Kuwait) Kuwait, Kuwait City: In continuation of the its ongoing digital change efforts to efficiently attain digital transformation, demonstrate flexibility and efficiency, and after witnessing exquisite results triggered by its collaboration with the Public Authority for Civil Information (PACI), Ooredoo Telecom, the first to introduce innovative digital services in Kuwait, is now the first telecom operator in the country and region to offer customers the ability to conduct a complete purchasing process of a new eSIM online and without any physical interaction or signature utilizing “Kuwait Mobile ID”, a mobile application provided by the Public Authority for Civil Information (PACI) that provides users with a digital civil ID accredited for identification and digital signature for both government and private sector.
Ooredoo customers can now purchase and subscribe to a new eSIM prepaid or postpaid plan, or transfer from the traditional SIM to an eSIM utilizing the “Kuwait Mobile ID” and My Ooredoo applications.
Today, the availability of digital solutions and services has become a necessity in order for companies to improve the customer experience and increase productivity. Hence, since the emergence of COVID-19 pandemic; flexibility, mobility and digitization have been key factors for business continuity and customer satisfaction. Thus, Ooredoo Kuwait has overcame itself once again in taking major steps in deploying the most efficient features and technologies that not only improve the customer experience, but also enhance the country’s economy and digital infrastructure that go in line with the Kuwait vision 2035 "New Kuwait".
The eSIM (Embedded SIM) is the equivalent of a digital or electronic version of the traditional SIM, which gives customers the opportunity to store multiple SIMs in the smartphone and is activated by scanning the QR code from the phone's camera. Note that the eSIM is built into the phone and cannot be removed, and it only works with devices that support it.
Customers can activate the eSIM with simple easy steps: visit Ooredoo eShop, select the phone number, package and commitment, enter your civil ID number and verify it through the “Kuwait Mobile ID” app, choose the payment method and use the camera to scan the QR and follow the instructions on your screen.
Abdulaziz Al-Babtain, Chief Executive Officer, Ooredoo Kuwait, expressed his pride in this remarkable achievement and said: “This is only the tip of the iceberg; our long-term vision still holds unique plans that will continue sitting us apart from the competition game. The objective is building drivers of continues and sustainable change that will drastically enrich our customers’ experience”.
“It goes without saying that the customer comes first, thus, simplifying the process was critical, so we have used simpler language in notifications and texts, we have also reduced the information required to fill out the form, however, our collaboration with the Public Authority for Civil Information enables us to extract the needed information directly from their database, which raises the level of security, as the service is designed according to the highest international security standards” Al-Babtain added.
“I take pride of all the experts of Ooredoo Kuwait, who have worked efficiently and effectively to make this vision become reality, which in result gave us the honor of being the first telecom operator in the country and region to offer this feature. I look forward to hit more milestones and raise the bar of competition in the future” Al-Babtain concluded.
It is noteworthy that early in 2021, Ooredoo, has officially announced the adaptation and utilization of “Kuwait Mobile ID” for secure authentication of identities at any of its branches, sales channels, online or through the My Ooredoo application. Such collaboration positioned Ooredoo Kuwait as the first telecom company in the country to adapt this application.

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