(MENAFN- Khaleej Times) Dubai Metro riders could soon enjoy a faster WiFi service aboard carriages. This was among the recommendations made by the customers' council of the Roads and Transport Authority (RTA) following a live chat session with commuterson Sunday.
"The council directed the parties concerned to consider speeding up and boosting the WiFi service aboard Metro carriages in coordination with the telecommunication company concerned for a better service that adds to the happiness of the metro and tram riders," the council said in a statement issuedon Monday.
Another recommendation made by the council is to allow more time for the opening of the Metro doors to enable riders to board or alight from the carriage in a smoother manner. "(This) is particularly important for people of determination, in most congested stations and during peak hours," the statement said. As part of the 'Chat with RTA' initiative, for over two hours, clients made suggestions and expressed views and ideas about the services provided by the RTA through the Metro and tram, which was the key topic of discussion.
Mohammed Obaid Al Mulla, member of board of executive directors and chair of customers council, praised the "enjoyable interaction of participants" in the live chat. "Chat with RTA' initiative, which is run for the third time, is the first of its kind among government entities. It enables direct chat and tweets with the users of RTA services ... with the aim of studying their suggestions and feedbacks in a quick and transparent manner.
"The RTA will continue holding sessions with clients in a timetable to be announced through Twitter. Most tweeters hailed this transparent approach and the openness of the council members, who responded to various inquiries made. Topics relating to certain services will be selected for discussion via Twitter."
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